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How to Report Unreliable Viva Insights Delay Send in Outlook
Question details
The user needs to know the most effective way to report inconsistent behavior with the Viva Insights Delay Send feature.
- Product
- Microsoft Outlook
- Device & OS
- not provided
- Scenario
- Attempting to schedule emails for recipients in different time zones, especially when the computer may be offline.
- Observed behavior
- The Viva Insights Delay Send prompt does not appear consistently, making it difficult to rely on the feature for scheduling offline messages.
Ensure your Outlook application is updated to the latest version and that your Microsoft 365 subscription includes active Viva Insights features before submitting a bug report.
Submit Feedback Directly Through Outlook
The fastest and most direct way to report an issue with Viva Insights is by using the built-in feedback tool in Microsoft Outlook.
Using the in-app feedback tool automatically attaches helpful diagnostic data about your Outlook environment, which helps Microsoft developers investigate why the Delay Send feature is failing to trigger.
Launch Microsoft Outlook on your desktop and click on the 'Help' tab located in the top ribbon menu.
Click on the 'Feedback' button from the available options in the Help menu.
Select 'Report a problem' and describe the unreliable Delay Send behavior in detail. Mention that it fails to appear consistently for different time zones.
Use Microsoft Feedback Community Portals
For broader visibility and to reach specific developer teams directly, post your issue on the official Microsoft Feedback Community forums.
Try WPS Office for a Seamless and Lightweight Experience
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- 1. Download the Installer: Visit the official WPS Office website and click the Free Download button.
- 2. Install WPS Office: Run the lightweight installation file and follow the brief on-screen instructions.
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Frequently Asked Questions
Why doesn't the Viva Insights Delay Send prompt appear on every email?
Viva Insights uses AI to determine when to suggest delaying an email. It typically only appears when you are emailing someone outside of their configured working hours or if they reside in a completely different time zone.
Does Outlook's native 'Delay Delivery' work when my computer is offline?
Standard 'Delay Delivery' in the Outlook desktop app generally requires the application to be open and connected to the internet to send at the scheduled time, unless you are connected to an Exchange server that is configured to handle the delayed message server-side.
What is the best tag to use when posting this issue on Microsoft Q&A?
When posting on the Microsoft Q&A platform, ensure you apply the specific 'Viva Insights' tag. This guarantees that the correct Microsoft support engineers and specialized community members can easily locate and address your feedback.
