'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Reinstall Office 2016 and Visio via Microsoft Home Use Program
Question details
The user needs to retrieve the installation link and product key to reinstall Microsoft Office 2016 and Visio originally purchased through the Microsoft Home Use Program (HUP).
- Product
- Microsoft Office 2016 and Visio
- Device & OS
- not provided
- Scenario
- Reinstalling previously purchased Office software on a device after losing the original installation link and product key.
- Observed behavior
- The standard Microsoft account order history does not display the 2018 HUP purchase, and users are unable to access the download files without verifying their work email address.
Ensure you have access to the original work email address used to purchase the software, as Microsoft requires this email to send the verification link and product key.
Retrieve Installation Links via the Workplace Discount Program
Use this official method to locate your legacy Home Use Program (HUP) purchases, including Office 2016 and Visio, and retrieve your product keys.
Microsoft has transitioned the Home Use Program to the Workplace Discount Program. If you purchased Office Professional Plus 2016, Visio Professional 2016, or similar products before November 30, 2018, you can still request your installation information through this portal.
Navigate to the Microsoft Workplace Discount Program order history page using your web browser.
Type in the exact work email address you previously used to purchase the Office software, then submit the request.
Check your work email inbox for a message from Microsoft and click the secure verification link provided.
Select your specific order number from the history list to reveal your 25-character product key and download instructions.
Contact Microsoft Support for HUP Issues
If you cannot access your work email or the order history page fails to display your purchase, contacting Microsoft Support is the best alternative.
Switch to WPS Office: A Free and Lightweight Alternative
If you are struggling with missing product keys, inaccessible work emails, or complex Microsoft Home Use Program verifications, consider switching to WPS Office. It provides a robust, free suite for all your document needs without the hassle of legacy licensing.
- 1. Download WPS Office: Visit the official WPS Office website and click the free download button for your operating system.
- 2. Install the Software: Run the downloaded installer file and follow the simple on-screen instructions to complete the setup.
- 3. Open Your Documents: Launch WPS Office and instantly open, edit, or save your existing Microsoft Office documents without any formatting loss.
Frequently Asked Questions
Why is my Office 2016 HUP purchase missing from my Microsoft account?
Home Use Program purchases made before November 2018 were linked to your employer's domain rather than your personal Microsoft account. You must use the dedicated Workplace Discount Program order history page and enter your work email to view these specific legacy purchases.
Can I reinstall HUP software if I have left the company?
According to Microsoft's Home Use Program licensing terms, you must remain employed by the company that provided the discount to continue using the software and accessing new installation links.
What should I do if the work email address I used is no longer active?
If you cannot access the work email to receive the verification link, you will not be able to use the automated recovery tool. You must sign in with your personal Microsoft account and contact Microsoft Support directly to explain your situation and request a manual review.
