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How to Reinstall Office Professional Plus 2016 Purchased Through HUP
Question details
The user needs to retrieve and reinstall Microsoft Office Professional Plus 2016 acquired via the Home Use Program (HUP) after reinstalling their operating system.
- Product
- Microsoft Office Professional Plus 2016
- Device & OS
- Windows
- Scenario
- Recovering and reinstalling Office software after a complete Windows operating system reinstallation.
- Observed behavior
- The previously installed Office suite is no longer available on the system, and the user needs to access their original purchase portal to download the installer.
Ensure you have access to the personal email address or Microsoft account associated with your original 2017 purchase, and confirm you still meet the employment eligibility requirements for the Home Use Program benefit.
Access the HUP Order History Page
Log into the Microsoft Home Use Program (now Workplace Discount Program) portal to retrieve your product key and download link.
Microsoft retains a record of your Home Use Program purchases, provided you still have access to the account used during the initial transaction. You can request an email link to access your order history without needing the original receipt.
Open your web browser and go to the official Microsoft Home Use Program (Workplace Discount Program) Order History page.
Input the exact email address you used to make the Office 2016 purchase in 2017. This is often a personal Microsoft account rather than your work email.
Check your email inbox for a message from Microsoft containing a unique access link. Click the link to securely view your order history.
Locate your Office Professional Plus 2016 purchase in the list, note the product key provided, and click the download button to run the installer on your newly installed Windows system.
Contact HUP Support or Your Organization Administrator
Reach out for assistance if your order is missing or your email address is no longer recognized by the portal.
Switch to WPS Office for a Hassle-Free Productivity Experience
If you cannot retrieve your HUP purchase or no longer qualify for the benefit, WPS Office is a highly compatible, free, and lightweight alternative that fulfills all your document, spreadsheet, and presentation needs without complex licensing.
- 1. Download the installer: Visit the official WPS Office website and click the free download button to get the latest version.
- 2. Install the software: Run the downloaded installer and follow the simple on-screen instructions to set up the suite on your PC.
- 3. Open and edit files: Launch WPS Office and instantly open your existing Microsoft Office documents to continue your work seamlessly.
Frequently Asked Questions
Can I still use my HUP Office 2016 if I left the company?
According to Microsoft's software license terms, your Home Use Program license is tied to your continued employment with the organization. If you leave the company, the license technically becomes invalid and you may lose access to reinstall it.
Where do I find my Office 2016 HUP product key?
You can locate your product key by logging into the Microsoft Workplace Discount Program (formerly HUP) Order History page using the email address associated with your original purchase.
Why is my email not recognized on the HUP portal?
This commonly occurs if you attempt to use your corporate email address instead of the personal Microsoft account tied to the purchase. Try entering alternative personal email addresses you may have used in 2017.
