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Fix Microsoft 365 Basic Storage Quota Not Increasing
Question details
The user has subscribed to Microsoft 365 Basic, but the 100 GB OneDrive storage quota has not been applied to their account, leaving it potentially frozen.
- Product
- Microsoft 365 Basic
- Device & OS
- not provided
- Scenario
- Upgrading a Microsoft account subscription to gain additional cloud storage space.
- Observed behavior
- The storage quota does not reflect the purchased 100 GB upgrade, and the OneDrive account continues to act as if it is full or frozen.
Verify that you are signed into the exact Microsoft account used to purchase the subscription and check your email for a confirmed purchase receipt.
Verify Subscription and Wait for Quota Refresh
Storage quota upgrades are not always instantaneous and may require up to 48 hours to fully process on the server side.
When you purchase Microsoft 365 Basic, the transition of your OneDrive capacity from the free limit to 100 GB can experience server-side delays. If your account was previously frozen due to being over the limit, it requires a complete sync before full functionality is restored.
Log in to your Microsoft account via the web portal and navigate to the 'Services & subscriptions' section. Confirm that 'Microsoft 365 Basic' is listed as active.
Wait for 24 hours. A new storage quota typically applies within this timeframe. If your account was explicitly frozen, allow up to 48 hours for the unfreezing process to complete.
If your storage has not updated after 48 hours, visit the official OneDrive support portal (https://go.microsoft.com/fwlink/p/?LinkId=528676) to submit a service ticket to the support team.
Try WPS Office for Free Cloud Storage and Seamless Editing
If you are experiencing ongoing subscription issues with Microsoft 365, consider switching to WPS Office. WPS offers a robust, free Office suite with built-in cloud storage, seamless Microsoft Office file compatibility, and a highly intuitive interface to keep your workflow uninterrupted.
- 1. Download WPS Office: Visit the official WPS website to download and install the free WPS Office suite on your device.
- 2. Sign In for Cloud Storage: Create a free account or sign in to activate your complimentary WPS Cloud storage space.
- 3. Open Your Documents: Easily open your existing Microsoft Office files directly in WPS Office without losing any formatting or data.
Frequently Asked Questions
Why is my OneDrive still frozen after I paid for Microsoft 365 Basic?
It can take up to 24 hours for the new 100 GB quota to be applied to your account, and up to 48 hours for Microsoft's servers to completely unfreeze an account that was over its previous storage limit.
How can I check if my Microsoft 365 Basic subscription is active?
You can verify your subscription status by logging into your Microsoft account online and navigating to the 'Services & subscriptions' page. Your active plans and billing dates will be displayed there.
What should I do if my storage still hasn't increased after 48 hours?
If 48 hours have passed and your storage quota remains unchanged, you should contact Microsoft Support directly through the official OneDrive help portal to resolve the account sync issue.
Will I lose my files while my OneDrive account is frozen?
No, your existing files remain safe while the account is frozen. You simply will not be able to upload new files, edit existing ones, or sync data across your devices until the storage quota is successfully updated.
