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Fix Microsoft 365 Basic OneDrive Storage Not Updating to 100GB
Question details
User purchased a Microsoft 365 Basic subscription, but their OneDrive storage account still reflects the free 5 GB limit instead of the upgraded 100 GB.
- Product
- Microsoft 365 Basic / OneDrive
- Device & OS
- not provided
- Scenario
- Upgrading cloud storage capacity through a Microsoft 365 Basic subscription purchase.
- Observed behavior
- The OneDrive storage quota remains unchanged at 5 GB and does not increase to 100 GB after the transaction is completed.
Verify that your payment for the Microsoft 365 Basic subscription has successfully cleared by checking the order history in your Microsoft account dashboard.
Wait for the System to Process the Upgrade
Cloud storage upgrades are not instantaneous and typically require a processing period on Microsoft's servers before the new capacity is reflected.
Although Microsoft 365 Basic includes 100 GB of OneDrive storage, the system often takes time to provision the extra space to your account after the payment is verified.
In most normal scenarios, the storage capacity will automatically update within four to six hours after your transaction is confirmed.
During peak times or system delays, Microsoft support advises allowing 24 to 48 hours for the 100 GB storage allocation to fully propagate to your OneDrive account.
Sign out of your OneDrive account on the web or your local desktop application, and sign back in to force a refresh of the storage quota display.
Contact Microsoft Billing and Subscription Support
If the standard waiting period has passed and your storage has still not upgraded, reach out to Microsoft Support to resolve the backend sync issue.
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Frequently Asked Questions
Why does my Microsoft 365 Basic subscription still show 5 GB of OneDrive storage?
It takes time for server systems to process the payment and allocate the new storage limit. This update typically takes 4 to 6 hours but can sometimes require up to 48 hours during peak periods.
Can I force OneDrive to sync my new storage limit faster?
You cannot force a server-side storage allocation. However, signing out and signing back into your Microsoft account on the OneDrive website or app can refresh your local storage display if the upgrade has already been completed on the backend.
What should I do if 48 hours have passed and my OneDrive storage hasn't increased?
If your OneDrive still shows 5 GB after 48 hours, you should contact Microsoft Billing and Subscription Support directly with your order number to have them manually resolve the account syncing issue.
Will I lose my existing files if my OneDrive storage hasn't upgraded yet?
No, your existing files within the 5 GB limit are completely safe. However, you will not be able to upload or sync any new files that exceed that base limit until the 100 GB upgrade is fully applied to your account.
