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How to Fix OneDrive Storage Showing 5GB After Buying 100GB
Question details
The user purchased 100 GB of OneDrive storage, but the account capacity has not updated.
- Product
- OneDrive
- Device & OS
- not provided
- Scenario
- Checking available storage space after completing a subscription upgrade.
- Observed behavior
- The storage limit continues to display the default 5 GB instead of the purchased 100 GB tier.
Ensure you are signed in with the exact Microsoft account used for the purchase and have your payment confirmation email or receipt ready.
Contact Microsoft Support for Account Verification
Reach out to OneDrive support directly with your payment details so they can manually verify and update your storage allocation.
In some cases, the system requires manual verification of the subscription, payment, or purchasing account before the new storage limit is applied.
Go to the official Microsoft Support portal or use the feedback channels within the OneDrive application.
Log in using the Microsoft account associated with the 100 GB storage purchase.
Submit a request to the OneDrive support team, including your purchasing account email and payment confirmation details.
Allow the support team to review the transaction, verify the subscription, and update your storage allocation on their end.
Sign Out and Sign Back In to Refresh Your Account
Force the OneDrive application or web browser to fetch your latest account data by signing out and logging back in.
Try WPS Office for Seamless Document Management
While waiting for your OneDrive storage to update, consider trying WPS Office. It is a highly compatible, free alternative to Microsoft Office that includes its own cloud storage options, ensuring your workflow remains uninterrupted.
- 1. Download the installer: Visit the official WPS website and click the free download button.
- 2. Install the software: Run the installer file and follow the on-screen instructions to complete the setup.
- 3. Explore WPS Cloud: Sign in to activate your free WPS Cloud space and start editing your documents immediately.
Frequently Asked Questions
How long does it take for OneDrive storage to update after buying a subscription?
Typically, the storage updates immediately after purchase. However, if account verification is required or server delays occur, it can take up to 24 to 48 hours for the new capacity to appear.
Where can I check my current OneDrive storage capacity?
You can check your storage by logging into the OneDrive website, clicking the gear icon (Settings) in the top right corner, selecting 'Options', and viewing the 'Manage storage' section.
What happens to my files if my OneDrive subscription expires?
If your subscription expires and your files exceed the free 5 GB limit, your account will become read-only. You will still be able to view and download your files, but you cannot upload new ones until you free up space or renew your subscription.
Can I use alternative cloud storage integrated with my office suite?
Yes, office suites like WPS Office come with their own integrated cloud storage (WPS Cloud), providing a convenient alternative for backing up and syncing your documents across multiple devices.
