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Fix Microsoft Word Trial "Adult Required" Account Error
Question details
The user is unable to start a Microsoft Word trial due to an error prompt stating that an adult's consent is required.
- Product
- Microsoft Word
- Device & OS
- not provided
- Scenario
- Attempting to start a trial of Microsoft Word or Office.
- Observed behavior
- The system blocks access to the trial by incorrectly prompting for adult consent, despite the user potentially being an adult.
Ensure you have your Microsoft account login credentials handy. If you are part of a Microsoft Family group, you will need the family organizer to log in to their account to adjust your permissions.
Remove Account from Microsoft Family Group
Use this method if your account is mistakenly categorized as a child account within a Microsoft Family group.
When an account is tied to a Microsoft Family group with child permissions, it inherits strict consent requirements. To bypass the trial error, the designated family organizer must manually remove the consent and then remove the account from the family group.
Ask the family organizer to navigate to family.microsoft.com and sign in using their own Microsoft account.
Locate your profile in the family dashboard, select 'Manage my child's profile info', and click on 'Remove consent for this child's account'.
Return to the main family dashboard, click 'More options' next to your account name, choose 'Remove from family group', and confirm the action.
Contact Microsoft Support for Age Configuration Correction
Use this solution if you are not in a family group but still receive the parental consent error due to backend issues.
Skip the Trial Errors with WPS Office
Frustrated with Microsoft account consent errors and complex trial limitations? WPS Office provides a free, lightweight, and fully compatible alternative to Microsoft Word, Excel, and PowerPoint without restrictive family group configurations.
- 1. Visit the Official Website: Go to wps.com on your web browser.
- 2. Download the Installer: Click the 'Free Download' button to get the installation file for your operating system.
- 3. Install and Run: Open the downloaded file, follow the quick on-screen instructions, and launch the WPS Office suite immediately.
Frequently Asked Questions
Why does my Microsoft account think I am a child?
This happens if the date of birth entered during account creation indicates you are under the legal age of majority in your region, or if your account was previously added to a Microsoft Family group with child-level permissions.
Can I change my age on my Microsoft account without the organizer?
No. If your account currently requires adult consent, you cannot independently change the age setting. The family organizer must update the profile information or revoke the child consent first.
What if I do not know who the family organizer is?
If you do not recognize the family group, your account may have been set up by a retailer, school, or a previous owner. You will need to contact Microsoft Online Support to verify your identity and request that they resolve the backend consent issue.
