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How to Cancel a Microsoft Office Trial When Your Account is Locked
Question details
The user needs to cancel a trial Microsoft Office subscription but is unable to do so because their Microsoft account is locked and the required SMS verification method is unavailable.
- Product
- Microsoft Office
- Device & OS
- not provided
- Scenario
- Attempting to stop subscription charges for an Office trial on a locked account.
- Observed behavior
- The Microsoft account is locked, SMS verification fails due to unavailable methods, preventing access to the subscription cancellation page.
Gather any details related to your Microsoft account, such as the email address, associated phone numbers, and the credit card used for the trial subscription, to expedite the recovery and cancellation process.
Use the Microsoft Account Recovery Form
Submit an account recovery request to regain access to your Microsoft account so you can cancel the trial yourself.
The Account Recovery Form is an automated tool designed to help you regain access when standard verification methods fail. Provide as much accurate information as possible.
Go to the Microsoft Account Recovery Form at https://account.live.com/acsr.
Input the email address, phone number, or Skype name of the locked account.
Enter a working email address where Microsoft can contact you regarding the recovery status.
Fill out the form with as much historical account information as possible to verify your identity, then submit it.
Once access is restored, log in to your account, navigate to Services & subscriptions, and cancel the trial.
Contact Microsoft Support via a Temporary Account
If the recovery form fails, reach out directly to Microsoft Billing Support using a different or temporary account.
Contact Your Bank to Stop Charges
If you cannot reach Microsoft in time, block the recurring charges at the bank level.
Switch to WPS Office for a Hassle-Free Experience
Avoid complicated subscription locks, SMS verifications, and expensive trial renewals. WPS Office is a free, lightweight, and user-friendly alternative that requires no mandatory credit card trials.
- 1. Download the Installer: Visit the official WPS Office website and click the 'Free Download' button for your operating system.
- 2. Install the Software: Run the downloaded installer and follow the simple on-screen instructions to set up WPS Office.
- 3. Start Creating: Open WPS Office and instantly start creating or editing your documents, spreadsheets, and presentations without mandatory credit card sign-ups.
Frequently Asked Questions
Will I be charged if my account remains locked after the trial ends?
Yes, if the trial is not canceled before the billing date, Microsoft will automatically charge the card on file, even if the account is locked. This is why you should contact support or your bank immediately.
Can I cancel the subscription without logging in?
You cannot cancel the subscription directly without logging into the account. You must either recover the account, contact Microsoft support with a temporary account, or block the charge through your bank.
How long does the Microsoft Account Recovery Form take to process?
Microsoft typically reviews Account Recovery Form submissions and responds within 24 hours to the alternate contact email address you provided.
Can I use an emergency access account to cancel the trial?
You can only use an emergency access account if you had explicitly configured one prior to getting locked out. Otherwise, this method will not work for recovering your locked account.
