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Fix Unexpected WPS Office Free Trial Charges and Get Refunds
Question details
The user was unexpectedly charged for a one-month free trial on a mobile device and needs assistance requesting a refund.
- Product
- WPS Office Mobile App
- Device & OS
- Android, iOS
- Scenario
- The user signed up for a one-month free trial but was charged, and has not received a refund after waiting for nearly a month.
- Observed behavior
- A payment was deducted from the user's account despite the free trial offer, and the refund process is stalled because mobile purchases require direct intervention from the respective app store.
Ensure you have the exact Apple ID or Google account credentials used to make the subscription purchase, and keep your email receipt or order ID handy.
Request a Refund through Google Play for Android Devices
If you purchased your WPS Premium subscription through the Google Play Store on an Android device, you must process the refund directly through Google's billing system.
Because mobile app subscriptions are managed entirely by the platform's app store, WPS Office does not have access to your payment information to issue direct refunds. Google handles these transactions and their associated refund policies.
Open your web browser and navigate to the Google Play Help page. Log in with the exact Google Account that was used to subscribe to the WPS Office free trial.
Click on your profile icon in the top right corner, select 'Payments & subscriptions', and then choose 'Budget & order history' to locate the WPS Office charge.
Find the specific transaction, click on 'Report a problem' or 'Request a refund', and select the option indicating that you were charged during a free trial.
Fill out the required details and click 'Submit'. Google typically reviews these requests and provides a decision within 1 to 4 business days.
Request a Refund through Apple Support for iOS Devices
For subscriptions started on an iPhone or iPad, Apple handles all billing and refunds exclusively through their own support channels.
Manage Your WPS Office Subscription Directly on the Web
Avoid third-party app store refund delays by managing your WPS Premium subscription directly through the official WPS website. Enjoy seamless billing control and instant customer support.
- 1. Log in to the Official Website: Visit the official WPS Office website and log in to your registered WPS account.
- 2. Navigate to Subscription Management: Click on your profile avatar and go to the 'Subscription' or 'My Orders' section to view your active plans.
- 3. Manage Auto-Renewal: Toggle the auto-renewal settings directly within the dashboard to prevent any unexpected future charges.
Frequently Asked Questions
Why was I charged during a one-month free trial?
App stores sometimes issue a temporary authorization hold to verify your payment method, which is usually reversed automatically. Alternatively, if the trial period ended without being canceled at least 24 hours in advance, the store's system will automatically charge you for the upcoming subscription cycle.
Can WPS Customer Support refund my mobile purchase directly?
No. Because mobile subscriptions are processed securely by Apple or Google, WPS Office developers do not have access to your billing information or the authorization to issue direct refunds. You must contact the respective app store.
How long does it take for a mobile app store refund to arrive?
Google Play refunds generally take 1 to 4 business days to process. Apple App Store refunds can take up to 30 days depending on your payment method. If you used store credit, it is often returned within 48 hours.
