License & Subscription Issues

How to Cancel and Get a Refund for a Microsoft Office Trial Charged by Apple

Maira Mehtab Sep 28, 2026 869 views

Question details

The user was unexpectedly charged the full annual subscription price by Apple after initiating a Microsoft Office trial, and needs to cancel the subscription and request a refund.

Product: Microsoft Office
Device & OS: Apple iOS / macOS
Scenario: Attempting to cancel an unwanted Microsoft Office annual subscription and get a refund after the trial period ended automatically.
Observed behavior: Apple processed a full annual subscription charge for Microsoft Office automatically because the trial was not canceled before its expiration.

Before you start

Before requesting a refund, ensure you have access to the Apple ID used for the purchase and locate the email receipt from Apple confirming the Microsoft Office subscription charge.

Solution 1Recommended

Request a Refund Through Apple Support

Since the subscription was purchased and processed through Apple's ecosystem, refunds must be requested directly through Apple's billing system.

Because Apple processes all payments for subscriptions started via the App Store (even for third-party products like Microsoft Office), Microsoft cannot directly refund these purchases. You must submit the request to Apple.

Go to Apple's problem reporting page

Open your web browser and visit reportaproblem.apple.com, then sign in with your Apple ID and password.

Select the refund option

Tap or click on the 'I'd like to' dropdown menu and choose 'Request a refund'.

Choose your reason

Select the reason for your refund request, such as 'I didn't mean to renew a subscription', and choose Next.

Submit the Microsoft Office charge

Select the Microsoft Office subscription from your list of recent purchases and submit your request.

Processing Time: Apple typically takes up to 48 hours to review the refund request and provide an update on its status.

Solution 2

Contact Microsoft Support for Eligibility Review

If you need to verify your trial eligibility or account status, you can contact Microsoft Support directly.

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Frequently Asked Questions

Why did Apple charge me for a Microsoft Office trial?

When you sign up for a trial through an iOS app or the Mac App Store, Apple manages the subscription. If you do not cancel the subscription at least 24 hours before the trial period ends, Apple's billing system automatically charges your linked payment method for the full upcoming subscription period.

Can Microsoft cancel my subscription if I bought it through Apple?

No. Subscriptions purchased via the Apple App Store can only be canceled and refunded by Apple. Microsoft does not have access to Apple's proprietary billing records or payment systems.

How do I cancel the Microsoft Office subscription to prevent future charges?

On your iPhone or iPad, go to Settings > [Your Name] > Subscriptions. Locate the Microsoft Office subscription in the list, tap it, and select 'Cancel Subscription'.

Can I use WPS Office to open my existing Microsoft Word documents?

Yes, WPS Office is highly compatible with all standard Microsoft Office formats. You can seamlessly open, edit, and save .docx files without losing your formatting, entirely for free.

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