'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Request a Refund After Cancelling Your WPS Office Free Trial
Question details
The user was charged for a subscription despite cancelling it within the 7-day free trial period and is now requesting a refund.
- Product
- WPS Office Subscription
- Device & OS
- not provided
- Scenario
- The user cancelled their 7-day free trial before the evaluation period ended to avoid standard billing charges.
- Observed behavior
- The user's payment method was charged for the premium subscription despite the timely cancellation.
Have your WPS account ID (the email or phone number used to sign up) and your transaction receipt or order ID ready before reaching out to support.
Contact WPS Customer Support for a Refund
Reach out to the official WPS support team with your cancellation proof to have the incorrect charge reversed.
If you cancelled your subscription directly through the WPS website during the trial period but were still charged, our support team can verify the cancellation timestamp and process a full refund.
Locate your order ID, payment receipt, and note the exact date you initiated the 7-day free trial cancellation.
Go to the official WPS website and navigate to the Support or Help Center page.
Use the contact form or email WPS support directly, providing your account details and explaining that you were charged after cancelling on the same day within the trial period.
The support team will verify the cancellation timestamp. Since it was cancelled within the trial period, your refund will be processed and returned to your original payment method.
Request a Refund Through App Store or Google Play
If you started your trial via a mobile app store, billing is managed by Apple or Google, and refunds must be requested through their respective platforms.
Manage Your WPS Premium Subscription Seamlessly
Easily track, manage, or cancel your WPS Office subscriptions directly from our intuitive account center to avoid unwanted charges.
- 1. Open WPS Office: Launch the WPS Office application on your computer or mobile device.
- 2. Access the Account Center: Click on your profile icon located at the top right corner of the home interface.
- 3. Navigate to Subscriptions: Select 'My Subscription' or 'Payment History' to view your current active plans and trial statuses.
- 4. Manage Auto-Renewal: Turn off auto-renewal directly from the dashboard to ensure you are not charged after a free trial ends.
Frequently Asked Questions
How long does it take to get my refund?
Once your refund request is approved by WPS Support, it generally takes 3 to 7 business days for the funds to appear in your account, depending on your payment provider's processing times.
Why was I charged if I uninstalled the app during the free trial?
Uninstalling the WPS Office application does not automatically cancel your subscription. You must actively cancel the trial through your account settings or the respective app store before the trial period ends to avoid being charged.
How can I verify that my free trial was successfully cancelled?
You can check your cancellation status by logging into the WPS Account Center or your app store's subscription settings. The subscription should display an expiration date rather than an upcoming renewal date.
Can I get a refund if I forgot to cancel after the trial ended?
Refunds for forgotten cancellations are evaluated on a case-by-case basis. It's recommended to contact WPS Support immediately to explain your situation, though automatic refunds are only guaranteed if the cancellation occurred within the trial window.
