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How to Cancel an Accidental OneDrive 50 GB Subscription
Question details
The user wants to cancel a OneDrive 50 GB subscription that was accidentally purchased on a mobile phone but does not show up in the Google Play subscriptions list.
- Product
- Microsoft OneDrive
- Device & OS
- Mobile phone
- Scenario
- Trying to cancel an accidental cloud storage subscription after noticing a bank charge.
- Observed behavior
- The subscription does not appear in Google Play, making it impossible to cancel through the standard mobile app store interface despite a visible bank charge.
Check your bank statement to locate the exact date, amount, and transaction ID of the charge, as Microsoft Support will need this information to locate your rogue subscription.
Contact Microsoft Billing Support via Chat
Since the subscription isn't listed in Google Play, you need to reach out directly to Microsoft Support to locate and cancel the account tied to the bank charge.
If a purchase was made directly through a Microsoft portal rather than through Google Play's billing system, it bypasses the Play Store completely. Microsoft's billing team can locate the transaction using your payment details.
Go to the official Microsoft Support Contact page in your web browser.
Click on 'Microsoft 365 and Office' as the product you need help with.
Select 'Billing and payment updates' or 'Cancel subscription' from the available support categories.
Follow the on-screen prompts to start a live chat with a support agent and provide your bank charge details so they can cancel the subscription.
Verify Alternate Microsoft Accounts
The subscription might be tied to a different Microsoft email address than the one currently logged into your phone.
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Frequently Asked Questions
Why isn't my OneDrive subscription showing up in Google Play?
If you purchased the subscription directly through a Microsoft app or website using a credit card rather than Google Play billing, it will only appear in your Microsoft account's 'Services & subscriptions' page, not your Google Play subscriptions list.
Can I get a refund for an accidental OneDrive purchase?
Microsoft typically offers refunds if you cancel the subscription within 30 days of the initial purchase or before your first recurring billing date. You must request this directly during your cancellation chat with Microsoft Billing Support.
How do I stop recurring bank charges for Microsoft subscriptions?
You must turn off recurring billing by logging into your Microsoft account, going to 'Services & subscriptions,' clicking 'Manage' on the active plan, and selecting 'Turn off recurring billing.' If you cannot find the plan, you must contact Microsoft Support to locate it using your payment card details.
