License & Subscription Issues

How to Cancel Microsoft Outbound or iFax Subscription and Stop Charges

Adam Davis Sep 25, 2026 869 views

Question details

The user needs to cancel a fax trial subscription labeled as 'Microsoft Outbound' or 'iFax' and stop the associated recurring charges.

How to Cancel a Microsoft Outbound or iFax Subscription

Product: iFax / Microsoft Account
Device & OS: not provided
Scenario: The user is being charged for a fax service trial they believed was a Microsoft service, and they want to cancel it to stop future billing.
Observed behavior: The subscription does not appear in the Microsoft account subscriptions list because it is actually a third-party service (iFax).

Before you start

Have your billing statement, the email address used for the trial, and any order confirmation emails ready before contacting support.

Solution 1Recommended

Contact iFax Support to Cancel the Subscription

Since 'Microsoft Outbound' fax trials are often third-party iFax subscriptions, contacting their support team is the most direct way to cancel.

Because the fax service is a third-party application, it will not appear in your standard Microsoft 365 subscription management dashboard.

Visit the Support Page

Navigate to the official iFax support page at https://www.ifaxapp.com/support/ using your web browser.

Submit a Cancellation Request

Contact their customer service team by submitting a ticket detailing your account information and requesting immediate cancellation.

Request a Refund

Ask the support representative to investigate any unauthorized or unexpected charges to process a potential refund.

Contact iFax Support to Cancel the Subscription

Check your email: Look for the original trial confirmation email from iFax to provide them with your exact account details or order number.

Solution 2

Contact Microsoft Support for Unrecognized Charges

If the charge was billed through your Microsoft account or you cannot reach iFax directly, Microsoft Support can help investigate the billing source.

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Frequently Asked Questions

Why can't I see the Microsoft Outbound subscription in my Microsoft account?

Microsoft Outbound is often a billing descriptor used by third-party fax applications like iFax. Because it is not an official Microsoft 365 service, it will not appear in your Microsoft account's 'Services & subscriptions' page.

How can I get a refund for an unauthorized iFax charge?

To request a refund, you must contact the iFax support team directly through their website and provide your account details. If the charge was processed via a Microsoft Store billing agreement, you can also request help from Microsoft Support.

How do I stop recurring charges from third-party apps?

Identify the app provider from your bank statement and contact their official customer service to cancel the auto-renewal. Alternatively, if the app was billed through a platform like Microsoft, Google, or Apple, manage your subscriptions within those specific app store account settings.

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