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How to Cancel and Refund Microsoft 365 Subscription on Google Play
Question details
The user needs to cancel an active Microsoft 365 subscription and request a refund after being charged via Google Play despite canceling the trial.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- The user wants to stop recurring charges and recover funds for a Microsoft 365 trial that renewed automatically without authorization.
- Observed behavior
- The user is continuously billed by Google Play for a Microsoft 365 subscription because the trial cancellation was not properly recognized by the Google Play Store billing system.
Ensure you are logged into the exact Google account that was used to originally download the Microsoft 365 app and start the trial.
Cancel the Subscription via Google Play Store and Request a Refund
Use this method to directly manage the billing platform (Google Play) that is handling the active charges and initiate a refund request.
Subscriptions purchased through the Google Play Store are entirely billed and managed by Google, not Microsoft. Even if you cancel the service through your Microsoft account, Google Play may continue to renew it if the cancellation isn't completed within the Play Store ecosystem.
Launch the Google Play Store app on your device. Tap on your profile icon located in the top right corner of the screen.
From the profile menu, select 'Payments & subscriptions' and then tap on 'Subscriptions' to view all your active and expired billing agreements.
Locate the Microsoft 365 subscription in the list. If it is active, tap on it and select 'Cancel subscription'. Follow the on-screen prompts to confirm the cancellation.
Visit the official Google Play Support refund page (https://support.google.com/googleplay/workflow/9813244). Log into your Google account and follow the guided workflow to request a refund for the unauthorized charge.
Verify Subscription Status via Microsoft Account
Check your Microsoft account portal to confirm the service status on Microsoft's end.
Switch to WPS Office to Avoid Costly Subscriptions
Stop worrying about unexpected trial renewals and expensive subscription fees. WPS Office is a highly compatible, free alternative to Microsoft Office that meets all your daily productivity needs without the hidden charges.
- 1. Download WPS Office: Visit the official WPS website or your device's app store to download the free application.
- 2. Open Your Existing Files: Launch WPS Office and seamlessly open your existing Microsoft Office documents without altering their formatting.
- 3. Edit Without Subscriptions: Enjoy comprehensive editing features and save your work securely, completely free of premium paywalls.
Frequently Asked Questions
Why did Microsoft charge me after I canceled on their website?
If you started your trial through the Google Play Store, the billing is strictly managed by Google. Canceling via the Microsoft website does not stop Google's automated billing system from renewing the subscription.
Can Microsoft support refund a Google Play purchase?
No, Microsoft cannot issue refunds for purchases made through third-party platforms like the Google Play Store. You must contact Google Play Support directly to process the refund.
How long does a Google Play refund take?
Depending on your payment method, Google Play refunds typically take 1 to 4 business days to appear on your bank or credit card statement once approved.
Will I lose my files if I cancel my Microsoft 365 subscription?
No, your files will remain safe on your device or in your OneDrive account. However, your OneDrive storage limit may decrease, and you will lose access to premium editing features in the Office applications.
