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How to Cancel Subscription and Request a Refund on Google Play
Question details
The user needs to cancel a subscription and request a refund after being billed for a monthly plan upon the expiration of a 7-day free trial.
- Product
- Google Play Subscriptions
- Device & OS
- Android
- Scenario
- The user signed up for a 7-day free trial of an app via Google Play but forgot to cancel, resulting in an automatic monthly subscription charge.
- Observed behavior
- A charge was automatically processed to the user's payment method by Google Play because the 7-day free trial period ended.
Ensure you are logged into the exact Google account used to make the original subscription purchase before attempting to manage billing or request a refund.
Cancel the Subscription via the Google Play App
Cancel the active subscription to prevent any future billing cycles.
Uninstalling an app will not cancel your subscription. You must manually cancel it in the Google Play settings to stop future automatic payments.
Launch the Google Play Store app on your Android smartphone or tablet.
Tap on your profile icon located in the top right corner of the screen.
Tap on 'Payments & subscriptions' from the menu, and then select 'Subscriptions'.
Select the specific app subscription you wish to cancel, tap 'Cancel subscription', and follow the on-screen instructions to confirm your choice.
Request a Refund Through Google Play Support
Submit a refund request to Google Play if you were charged accidentally immediately after a trial.
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Frequently Asked Questions
Why was I charged for a 7-day free trial?
Most app developers require a payment method upfront for a free trial. If you do not manually cancel the subscription at least 24 hours before the 7-day period expires, Google Play automatically processes the charge for the upcoming billing cycle.
Can I get a refund if I forgot to cancel my trial?
Yes, you can request a refund through Google Play. They frequently approve refund requests for accidental subscription renewals if you submit the claim within 48 hours of the charge occurring.
Will uninstalling the app cancel my subscription?
No, deleting the app from your device does not cancel your billing. You must go into the 'Payments & subscriptions' menu in the Google Play Store to properly cancel the subscription.
Does canceling a trial revoke my access immediately?
No, if you cancel a free trial early, you will typically retain access to the app's premium features until the exact date and time the 7-day trial period officially concludes.
