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How to Fix Microsoft 'Prove You Are Not a Robot' Verification Stuck
Question details
Users are unable to proceed past Microsoft's CAPTCHA verification process because the challenge window freezes permanently on the completion screen.
- Product
- Microsoft Account
- Device & OS
- not provided
- Scenario
- Attempting to reset email settings, insert images, or perform actions that trigger Microsoft's security verification.
- Observed behavior
- The verification challenge remains frozen indefinitely on the green check screen, preventing the user from completing their intended action.
Ensure you have a stable internet connection and try accessing the Microsoft page on a completely different device (like a smartphone) to determine if the issue is isolated to your current computer.
Clear Browser Cache and Use a Private Window
Corrupted browser cache or conflicting session data can cause the CAPTCHA script to hang after completion.
Browsers store temporary data to load sites faster, but outdated or corrupted scripts can interfere with interactive elements like the Microsoft verification challenge. Clearing this data and using a clean session is the most effective fix.
Open your browser's main menu, go to 'Settings', and navigate to the 'Privacy and security' section.
Click 'Clear browsing data'. Select 'Cookies and other site data' as well as 'Cached images and files', then click 'Clear data'.
Open a new Incognito (Chrome) or Private (Edge/Firefox) browsing window to ensure no leftover background data is loaded.
Navigate back to the Microsoft page and attempt the 'Prove you are not a robot' verification process again.
Disable Ad Blockers, Script Blockers, and VPNs
Browser extensions or network routing tools might block the necessary background scripts required to register the CAPTCHA as complete.
Report to Microsoft Support
If the verification remains frozen across multiple browsers and devices, it indicates a server-side error with Microsoft's CAPTCHA system.
Switch to WPS Office for a Hassle-Free Experience
Tired of dealing with online account verification lockouts when you just want to get your work done? WPS Office offers a free, lightweight, and powerful alternative to Microsoft Office. Enjoy seamless document editing without restrictive online account barriers, fully compatible with your existing files.
- 1. Download the Installer: Visit the official WPS Office website and click the download button for your operating system.
- 2. Install the Software: Run the downloaded file and follow the quick on-screen instructions to install the suite.
- 3. Open Your Office Files: Launch WPS Office and instantly open your existing Microsoft documents to continue working without interruptions.
Frequently Asked Questions
Why does the Microsoft verification screen freeze on the green checkmark?
This usually happens due to corrupted browser cache data, interference from ad-blocking browser extensions that halt background scripts, or temporary server-side glitches on Microsoft's end.
Can I bypass the Microsoft 'Prove you are not a robot' check?
No, Microsoft requires this CAPTCHA verification to protect accounts from automated bots and unauthorized access. You must successfully complete it, but switching to a private browsing window can often resolve freezing issues.
Will clearing my browser cache delete my saved passwords?
Only if you specifically select the option to delete saved passwords. To fix the CAPTCHA issue, you only need to check the boxes for 'Cached images and files' and 'Cookies and other site data' before clearing.
Does WPS Office require a CAPTCHA every time I open a document?
No, WPS Office allows you to view and edit your local documents offline without requiring repeated network verification or CAPTCHA challenges, ensuring your workflow remains uninterrupted.
