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How to Fix Microsoft Clipchamp Stuck on the Signing In Screen
Question details
The user is unable to pass the signing in screen on the Microsoft Clipchamp desktop application after installing it from the Microsoft Store.
- Product
- Microsoft Clipchamp
- Device & OS
- not provided
- Scenario
- Attempting to log into the Clipchamp desktop application for the first time or after a fresh installation.
- Observed behavior
- The application remains indefinitely stuck on the 'Signing in' screen, and basic troubleshooting steps like resetting the app or restarting the computer fail to resolve the issue.
Verify that your internet connection is stable and ensure you have the correct Microsoft account credentials before proceeding with advanced troubleshooting.
Use Clipchamp Online and Check Network Settings
Determine if the issue is isolated to the desktop app by testing the web version, and clear any network or security blockages.
Sometimes the desktop application is blocked by local security software or network configurations. Logging in through the web browser can help identify if your account itself is functioning correctly.
Open your preferred web browser, navigate to the official Clipchamp website, and try signing in. If this works, the issue is isolated to the desktop application.
Temporarily disable your antivirus software or Windows Defender Firewall to see if they are blocking Clipchamp from authenticating.
Disconnect from your current Wi-Fi network and connect to a different one, such as a mobile hotspot. Ensure any active VPNs are disabled, then restart your computer and try logging in again.
Sign In with a Microsoft Account Alias
Bypass specific account login glitches by authenticating with a secondary email address (alias) linked to your main Microsoft account.
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Frequently Asked Questions
Why is the Clipchamp app not loading after installation?
The application may fail to load or get stuck on the sign-in screen due to network restrictions, overactive firewall settings, VPN conflicts, or temporary glitches with the Microsoft Store installation.
Can I use Clipchamp without a Microsoft account?
While Clipchamp is owned by Microsoft and integrates best with a Microsoft account, you can also sign in using a Google account or an email address depending on the platform and version you are using.
How do I fully reset the Clipchamp application on Windows?
To reset the app, open Windows Settings, navigate to Apps > Installed apps, find Microsoft Clipchamp, click the three dots, select Advanced options, scroll down, and click the 'Reset' button.
Does clearing the browser cache fix Clipchamp online sign-in issues?
Yes, if you are attempting to use the web version of Clipchamp and the login page is unresponsive, clearing your browser cache and cookies or using a private browsing window can often resolve the issue.
