Sign-in & Login Problems

How to Fix OneDrive Login Issues on Mobile Apps

Rana Garcia Oct 18, 2026 869 views

Question details

The user is unable to log in to their OneDrive account on a mobile device, even though the same credentials work perfectly on a PC.

Product: Mobile Document Apps / OneDrive
Device & OS: Mobile (Android/iOS)
Scenario: Attempting to access and sync cloud storage files via a mobile application.
Observed behavior: The login process fails or is rejected on the mobile app, causing inconsistent file access across different devices.

Before you start

Ensure that your mobile device has a stable internet connection and that you are entering the correct Microsoft account credentials.

Solution 1Recommended

Clear the Mobile App Data and Cache

Clearing the storage data of the application you are using to access OneDrive can resolve corrupted login sessions and force a fresh authentication.

When an app accumulates corrupted cache data or experiences a glitch during an update, it may fail to connect to cloud services like OneDrive. Clearing the app's data will remove these temporary glitches without affecting the actual files stored in your cloud.

Open Device Settings

Navigate to your mobile device's home screen and open the 'Settings' app.

Locate the Application

Tap on 'Apps' or 'Application Manager', then find and select the specific app you are using to access OneDrive (e.g., Acrobat, OneDrive, or WPS Office).

Clear Data

Tap on 'Storage' or 'Storage & cache', then select 'Clear data' or 'Clear storage'. Confirm the action if a warning prompt appears.

Local Settings Reset: Please note that clearing app data will reset the application's local settings (such as display preferences). You will need to sign in again after doing this.

Solution 2

Remove and Re-add Your Microsoft Account

Removing the account from your device settings and adding it back can refresh the connection and fix sync errors.

Seamless Cloud Integration

Manage Your OneDrive Files Seamlessly with WPS Office

If you are experiencing consistent login issues with standalone apps, you can link your OneDrive directly within WPS Office. Access, edit, and sync your documents seamlessly across PC and mobile without juggling multiple applications.

1. Open WPS Office: Launch the WPS Office app on your mobile device.
2. Access Cloud Services: Tap on the 'Open' tab at the bottom of the screen, then select 'Add Cloud Storage'.
3. Select OneDrive: Choose 'OneDrive' from the list of available cloud storage providers.
4. Sign In: Enter your Microsoft account credentials to securely link your OneDrive account to WPS Office.

Direct and stable integration with cloud services like OneDrive, Google Drive, and DropboxSeamless synchronization across your PC, tablet, and mobile phoneFully compatible with Microsoft Office file formats including DOCX, XLSX, and PPTXFree, lightweight, and easy-to-use mobile document editor

microsoft office alternative - wps office

Frequently Asked Questions

Why does my OneDrive login work on my PC but fail on my mobile phone?

This discrepancy is typically caused by corrupted temporary data on the mobile app, network restrictions specific to the mobile device, or an outdated application version. Clearing the app cache or updating the app usually resolves the issue.

Will clearing my app data delete my documents?

No, clearing app data only resets local application preferences and removes temporary cache files. Any documents stored in your OneDrive account remain perfectly safe in the cloud.

How do I update my document app on a mobile device?

Open the Google Play Store (for Android) or the App Store (for iOS), search for the application you are using, and tap the 'Update' button if a new version is available.

Login & Account Issues