Sign-in & Login Problems

Fix Microsoft Account Sign-in Issues on Samsung Galaxy S10

Chanuka Geekiyanage Oct 10, 2026 869 views

Question details

The user is unable to sign into their Microsoft account or open the OneDrive app on a Samsung Galaxy S10, despite the same account working flawlessly on another device.

Fix Microsoft Account Sign-in Issues on Samsung Galaxy S10

Product: Microsoft Account and OneDrive
Device & OS: Samsung Galaxy S10
Scenario: Attempting to log into a Microsoft account or launch the OneDrive mobile application on a Samsung Galaxy smartphone.
Observed behavior: The sign-in process fails or the application refuses to open. The device displays two conflicting versions of the OneDrive app: a Samsung-installed version and the standalone Microsoft app.

Before you start

Ensure your Samsung Galaxy S10 is connected to a stable Wi-Fi network and verify that you know your correct Microsoft account email and password before proceeding with troubleshooting.

Solution 1Recommended

Resolve OneDrive App Conflicts

Samsung devices often include a built-in OneDrive integration that can conflict with the standalone app downloaded from Google Play. Disabling the duplicate version resolves authentication issues.

Samsung's partnership with Microsoft integrates OneDrive directly into the system for gallery syncing. If you also manually install the Microsoft OneDrive app, the dual installations can create a token conflict preventing sign-in.

Open Device Settings

Navigate to your Samsung Galaxy S10's Settings app and scroll down to tap on 'Apps'.

Locate OneDrive Apps

Scroll through your app list or use the search icon to find OneDrive. If you see two OneDrive applications listed, tap the one that came pre-installed by Samsung.

Disable or Uninstall

Tap 'Disable' or 'Uninstall' (if the option is available) at the bottom of the App Info screen to deactivate the conflicting Samsung-built-in version.

Sign In Again

Return to your home screen, launch the remaining Microsoft OneDrive app installed from the Google Play Store, and attempt to sign in with your Microsoft account.

Sign-in Successful: Removing the conflicting app usually clears the overlapping token issue, allowing normal sign-in immediately.

Solution 2

Clear App Cache and Data

Corrupted local app data can prevent the Microsoft login screen from loading correctly.

Solution 3

Verify Device Time and System Updates

Incorrect device time settings or outdated Android software can cause security certificate mismatches during the Microsoft account login process.

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Frequently Asked Questions

Why do I have two OneDrive apps on my Samsung Galaxy phone?

Samsung has a deep integration partnership with Microsoft. Because of this, a customized system version of OneDrive is often pre-installed for syncing your Samsung Cloud gallery. If you subsequently download the standard OneDrive app from the Google Play Store, both apps will exist on your device and can occasionally cause authentication conflicts.

Can I completely delete the built-in Samsung OneDrive app?

In most cases, the pre-installed Samsung version acts as a system application and cannot be completely uninstalled through normal means. However, you can go to Settings > Apps > OneDrive and select 'Disable'. This deactivates the app, hides it from your app drawer, and prevents it from conflicting with the version you actually want to use.

Why does my Microsoft account sign-in work in Chrome but not in the app?

Web browsers like Google Chrome utilize their own isolated cache and cookie systems to manage website logins. If the standalone Android application has corrupted cache data or is fighting with a duplicate app for system permissions, the login process will fail in the app even if your account functions perfectly on the web.

Login & Account Issues