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How to Fix Power BI Account Creation and Verification Failed Issues
Question details
The user is unable to create or verify a Power BI account due to a failed phone verification step, which requests additional identity information and creates a redirect loop.
- Product
- Microsoft Power BI
- Device & OS
- not provided
- Scenario
- Trying to register for a new Power BI account or log in to the Power BI community forums.
- Observed behavior
- The registration page redirects to the standard Microsoft sign-up, fails the phone verification, asks for more identity details, and gets stuck in an infinite page loading loop.
Ensure you are using a valid work or school email address, as Power BI does not accept personal consumer emails (like Gmail or Yahoo). Clearing your browser cache and cookies can also help resolve redirect loops before attempting to register again.
Register via the Official Power BI Getting Started Page
Using the direct getting started URL can bypass the general Microsoft 365 sign-up redirect loop.
Often, the standard Microsoft sign-up portal can trigger endless redirect loops or unnecessary phone verification blocks. Using the dedicated Power BI starter link forces the system to use the correct provisioning path.
Launch your web browser in Incognito or InPrivate mode to ensure previous cached Microsoft sessions do not interfere.
Go to the official Power BI Getting Started page at powerbi.microsoft.com/getting-started-with-power-bi/.
Input your work or school email address and follow the on-screen prompts to complete the registration without triggering the standard Microsoft phone verification loop.
Register Through the Microsoft Fabric Community
Creating an account via the community forums often uses a different authentication path that avoids the primary sign-up errors.
Contact Microsoft Support for Manual Verification
If automated verification is permanently stuck and asking for additional identity information, manual intervention is required.
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Frequently Asked Questions
Why is my email rejected when signing up for Power BI?
Power BI requires an organizational email address (work or school). Personal email addresses from consumer services like Outlook.com, Hotmail, or Gmail are not supported for account creation.
How do I fix the Power BI login page redirect loop?
Redirect loops are usually caused by conflicting cached Microsoft account sessions. Clear your browser's cache and cookies, or try accessing the registration link using an Incognito or InPrivate browsing window.
What should I do if Microsoft phone verification continually fails?
If your phone number is repeatedly rejected, you may need to use an alternative authentication method provided by your organization's IT administrator, or contact Microsoft Support directly to manually verify your identity.
