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How to Recover an AZ-900 Certificate Without the Original Email Address
Question details
The user needs to recover their passed AZ-900 certification but has forgotten the email address and password used for the Microsoft Certification Dashboard.
- Product
- Microsoft Certification Dashboard
- Device & OS
- not provided
- Scenario
- Retrieving a Microsoft exam certification after losing access to the original login credentials.
- Observed behavior
- The user has their candidate ID and registration ID but is unable to log in to the dashboard to download the certificate.
Ensure you have your Candidate ID (MCID) and Registration ID handy from your exam score report, as support moderators will need these to verify your identity and locate your records.
Request Account Recovery via the Certification Support Forum
Since you have your candidate and registration IDs, a Microsoft moderator can manually locate your profile and link it to a new email address.
Microsoft handles all certification account access issues through a dedicated support forum rather than standard customer service lines. By posting a query, a designated moderator will assist you in safely migrating your certification profile to a new Microsoft account.
Open your web browser and navigate to the official Microsoft Certification Support forum at https://www.aka.ms/mcpforum.
Click on 'Ask a question' and explain that you passed the AZ-900 exam but no longer have access to the email address used for your Certification Dashboard.
Monitor your post. Within 1 business day, a Microsoft certification moderator will reply to your thread and initiate a Private Message.
In the Private Message (not the public forum), provide your Candidate ID, Registration ID, and any other requested personal details so the moderator can verify your identity and grant you access.
Looking for a Lightweight Alternative to Microsoft Office?
While resolving your Microsoft account issues, you might also be exploring alternatives to Microsoft's premium productivity software. WPS Office is a completely free, lightweight suite perfect for viewing your study guides and managing PDF certificates.
- 1. Download and Install: Click the download button to get the free WPS Office installer for your device.
- 2. Open Your Study Materials: Easily open your existing .docx or .xlsx AZ-900 study guides without losing formatting.
- 3. Manage Your Certificate: Use the built-in PDF tool to safely store, view, and print your AZ-900 certificate once it is recovered.
Frequently Asked Questions
Where can I find my AZ-900 Candidate ID and Registration ID?
Your Candidate ID (MCID) and Registration ID are printed on the physical or digital score report provided by the testing center (such as Pearson VUE) immediately after you complete the exam.
Can I call Microsoft Support directly for certification recovery?
No, telephone support for Microsoft Certifications was retired. You must use the official aka.ms/mcpforum support forums for all certification dashboard inquiries.
How long does it take for a forum moderator to reply?
Microsoft certification moderators typically respond to new forum threads within one business day to initiate the recovery process via private message.
Can I link my recovered certificate to a personal email address?
Yes. Once the moderator verifies your identity, they will generate an access code that allows you to link your existing certification profile to a new, preferred personal Microsoft account.
