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How to Change the Email Address for a Scheduled Azure AZ-900 Exam
Question details
The user needs to change the email address associated with a scheduled Microsoft Azure AZ-900 exam.
- Product
- Microsoft Learn
- Device & OS
- not provided
- Scenario
- A user scheduled an AZ-900 exam but cannot view it in Microsoft Learn because they are using a different account, and the original email's password is lost.
- Observed behavior
- The scheduled Azure exam does not appear in the active Microsoft Learn account, even though the user has the original confirmation email.
Gather your exam confirmation email and registration details, but ensure you do not share any passwords or sensitive information publicly.
Contact Microsoft Certification Support via the Official Forum
Use the Microsoft Certification support forum to securely request an email change and profile merge.
Navigate to the Microsoft Credentials or Microsoft Certified Trainer support forum.
Click to ask a new question and explain that your scheduled AZ-900 exam is associated with an inaccessible Microsoft account.
State that you have the exam confirmation details available but do not post them publicly in the thread.
Wait for a forum moderator to initiate a private message where you can safely share your MCID and exam registration details.
Prepare for Your Azure Exams with WPS Office
While waiting for Microsoft support to update your exam profile, use WPS Office as a free, lightweight alternative to manage your AZ-900 study guides and notes with familiar tools and seamless compatibility.
- 1. Download WPS Office: Install WPS Office on your computer or mobile device to access a complete suite of productivity tools.
- 2. Open Study Materials: Launch the application and open your AZ-900 study guides, whether they are in Word, PDF, or PowerPoint formats.
- 3. Review and Annotate: Use built-in annotation tools to highlight key concepts and take notes for your upcoming Azure exam.
Frequently Asked Questions
Can I manually change my exam email without logging in?
No. If you cannot access the account where the exam is scheduled, you must rely on Microsoft Certification Support to verify your identity and migrate the appointment to a new email address.
Will my scheduled AZ-900 exam be canceled during the account migration?
As long as you communicate your situation to the support team before the exam date and provide the correct confirmation details, they can safely associate the exam with your new account without canceling it.
What information does support need to locate my exam?
Support typically requires your Microsoft Certification ID (MCID), the exam registration number found in your confirmation email, and your full legal name as registered in the system.
