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How to Fix MS-900 Exam Registration Loop on Microsoft Learn
Question details
The user is unable to complete the registration for the MS-900 certification exam due to a continuous loop on the Microsoft Learn platform.
- Product
- Microsoft Learn
- Device & OS
- not provided
- Scenario
- Attempting to register and access the payment page for the MS-900 certification exam.
- Observed behavior
- The exam registration process loops back to the beginning immediately after the 'All set' screen, blocking access to the payment page.
Before reaching out to support, try clearing your browser cache and cookies, or attempting the exam registration in a private (Incognito) browsing window to rule out browser-specific glitches.
Contact Microsoft Training and Certification Support
Because the standard Microsoft Community does not handle certification issues, you must contact specialized support to resolve exam profile and registration loops.
Certification and exam registration systems are handled by a dedicated department to ensure profile security and correct linkage with testing partners like Pearson VUE. The general support forums cannot view or modify your certification profile.
Navigate to the official Microsoft Training, Certification, and Program Support forum at https://trainingsupport.microsoft.com/en-us.
Click on the 'Microsoft Certification' category to access exam-related support topics.
Click on 'Ask a question' to create a new thread detailing your MS-900 registration loop issue. A forum moderator will reply and initiate a private message to safely collect your profile details and fix the backend loop.
Prepare for Your Certification Exams with WPS Office
While you wait for your certification registration issue to be resolved, use WPS Office to organize your study guides, read PDF manuals, and take notes. It is a highly compatible, free, and lightweight alternative to Microsoft Office.
- 1. Download and Install: Visit the official WPS Office website and download the free installer for your operating system.
- 2. Open Your Study Materials: Launch WPS Office and open your existing Microsoft Office or PDF study guides.
- 3. Start Studying: Use the built-in annotation, highlighting, and tabbed document features to efficiently prepare for your exam.
Frequently Asked Questions
Why does my Microsoft Learn exam registration keep looping?
Registration loops generally occur due to conflicting browser cache, special characters in your certification profile address, or temporary backend synchronization issues between Microsoft Learn and the exam delivery provider.
Can general Microsoft Support help with exam registration?
No. General Microsoft Support focuses on Windows and standard Office software issues. Exam registration, certification profiles, and Microsoft Learn issues require assistance from the specialized Training, Certification, and Program Support team.
How can I fix the 'All set' screen loop immediately without contacting support?
You can try bypassing the loop by using a completely different web browser, utilizing an InPrivate/Incognito window, or ensuring your profile details (like address and phone number) contain only standard English characters with no symbols. If the issue persists, backend support is required.
