Password & Account Recovery

How to Reset Your WPS Account Password After Purchasing a Subscription

Amos Gikunda Oct 19, 2026 870 views

Question details

The user needs to recover their account password after buying a subscription, particularly when the reset email is missing.

How to Reset Your Password After Purchasing a Subscription

Product: WPS Account
Device & OS: not provided
Scenario: The user has purchased a premium subscription but forgot their login password and is trying to trigger a password reset.
Observed behavior: The password reset email is not appearing in the user's inbox, preventing them from accessing their newly purchased subscription.

Before you start

Ensure you have access to the exact email address used during your subscription purchase and check that your email provider is not blocking automated messages.

Solution 1Recommended

Check Spam/Junk Folders and Verify Email Address

Often, password reset emails are mistakenly filtered by your email provider or delayed due to a typo.

Open spam or junk folders

Log into your email client and navigate directly to your Spam, Junk, or Promotions folder.

Search for the recovery email

Use the search bar to look for emails from 'WPS' or containing the phrase 'password reset' to locate the missing recovery link.

Verify your entered email address

Return to the password reset page and double-check that the email address you entered matches the one used for your subscription purchase exactly, with no typos.

Check Spam/Junk Folders and Verify Email Address

Tip: Mark the recovery email as 'Not Spam' or add the sender to your safe sender list to ensure future account notifications reach your inbox.

Solution 2

Resend the Password Reset Email

If the email is nowhere to be found, triggering a new reset request might resolve temporary server delivery issues.

Solution 3

Contact WPS Support with Proof of Purchase

If self-service recovery fails, the support team can manually verify your identity and help you regain access using your payment details.

WPS Account Management

Easily Manage Your Subscription with WPS Office

WPS Office provides a seamless way to manage your account, secure your documents, and access premium subscription features across all your devices.

1. Open WPS Office: Launch the WPS Office application and click on the 'Sign In' button at the top right corner of the home interface.
2. Access account recovery: Click on 'Forgot Password' on the login prompt if you need to recover your premium account.
3. Follow the prompts: Follow the on-screen instructions to verify your email, set a new secure password, and restore full access to your subscription.

Secure and straightforward account recovery processCross-platform syncing for Windows, Mac, iOS, and AndroidFully compatible with Microsoft Word, Excel, and PowerPoint formats

microsoft office alternative - wps office

Frequently Asked Questions

Why didn't I receive the password reset email?

The email might have been routed to your spam or junk folder by your email provider's filtering rules. Alternatively, there may have been a typo when entering your email address on the recovery page.

Can I use my subscription order number to reset my password?

An order number alone cannot be used in the automated password reset tool. However, you can provide your order number to our customer support team to verify your identity and help manually recover your account.

How long does it take for a password reset link to arrive?

Typically, the reset email arrives within a few minutes. If you haven't received it after 10 to 15 minutes, try requesting a new link or checking your spam folder.

Will resetting my password affect my active premium subscription?

No, resetting your account password only updates your login credentials. Your purchased subscription, payment history, and saved documents will remain completely intact.

Login & Account Issues