Account Security Problems

What to Do If Someone Keeps Changing Your WPS Account Password

Maira Mehtab Oct 14, 2026 870 views

Question details

The user is experiencing unauthorized and repeated password changes on their account, indicating compromised credentials.

How to Secure Your Account If Someone Keeps Changing Your Password

Product: WPS Office Account
Device & OS: not provided
Scenario: Securing an account against unauthorized access, active malicious sessions, and persistent password changes.
Observed behavior: The account password is repeatedly changed without the account owner's authorization, preventing stable access to the account.

Before you start

Ensure you are using a secure, trusted device connected to a safe network before attempting to recover your account or reset your security credentials.

Solution 1Recommended

Regain Control and Secure Your Account

Immediately secure your account by resetting the password, terminating unauthorized active sessions, and enabling two-factor authentication.

Repeated password changes usually mean an unauthorized person has access to your account, a recovery email, or a device with saved credentials. Taking comprehensive steps to lock them out is critical.

Reset your password on a trusted device

Log in to your WPS Account using a device you know is secure. Navigate to the Account Security settings and change your password to a strong, unique combination of letters, numbers, and symbols.

Sign out of all other sessions

Go to the 'Device Management' or 'Active Sessions' section in your account settings. Select 'Sign out of all devices' to immediately disconnect any unauthorized users who might be logged in.

Verify recovery information

Check your linked recovery email and phone number. Remove any unfamiliar contact methods that a hacker might have added to reset your password again.

Enable Multifactor Authentication (MFA)

Turn on two-step verification in the security settings. This requires a secondary code sent to your mobile device whenever someone attempts to log in, preventing access even if they have your password.

Scan for Malware: Run a full antivirus scan on your computer or mobile device to ensure keyloggers or malware aren't capturing your newly created passwords.

Solution 2

Use the Official Account Recovery Process

Use this method if the unauthorized user has completely locked you out of your account by changing the password and recovery methods.

Manage and Secure Your Documents with WPS Office

Keep your files secure with WPS Office. With robust account protection, document encryption, and cloud backup, you can safely create, edit, and store your work across all your devices without fear of unauthorized access.

1. Download and Install: Get the latest version of WPS Office from the official website and install it on your secure, malware-free device.
2. Sign In Securely: Log into your WPS Account using your newly created, strong password and complete the two-factor authentication prompt.
3. Encrypt Sensitive Files: Open your important documents, navigate to the 'Protect' tab on the top ribbon, and select 'Encrypt' to add a document-level password.

Advanced document encryption and file-level password protection features.Fully compatible with Microsoft Office formats (Word, Excel, PowerPoint).Secure cloud storage with easily manageable device access settings.

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Frequently Asked Questions

Why does my password keep changing without my permission?

This usually indicates that someone else has unauthorized access to your account, a connected recovery email, or your device. They may be using an active session or saved credentials to repeatedly trigger a password reset.

Can I see which devices are logged into my WPS account?

Yes, you can view active devices by logging into your account center, navigating to Account Security, and checking the Device Management section. You can revoke access for any unrecognized devices directly from there.

How do I stop fake password reset emails?

Avoid clicking on password reset links you did not request, as these might be phishing attempts. Ensure your primary email account itself is secure, update its password, and never share reset codes with anyone.

What should I do if my recovery email was changed by a hacker?

You must use the official account recovery process immediately. If you are locked out, contact customer support to verify your identity using previous billing details or original registration information to restore your account access.

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