Office Apps Crashing

Fix Access MSGraph Chart Automation Error (-2147220995) in Office 2409

Aamir Naveed Akram Sep 25, 2026 869 views

Question details

Users need to resolve an issue where automating MSGraph.Chart.8 objects in Microsoft Access reports triggers an error and crashes the database after updating to Office Version 2409.

How to Fix Access MSGraph Chart Automation Error After Office 2409 Update

Product: Microsoft Access
Device & OS: not provided
Scenario: Modifying chart properties such as MinimumScale or MaximumScale in MSGraph charts during the Detail_Format event in Access reports.
Observed behavior: The application throws error -2147220995 stating 'the object is not connected to the server' on the second run of the format event, ultimately causing the database to crash.

Before you start

Before attempting to downgrade your Office installation, document exactly how many reports and chart objects are affected, and create a backup of your Microsoft Access database.

Solution 1Recommended

Rollback Microsoft Office to a Previous Stable Version

Since this error is a known regression in Office Version 2409, rolling back to the previously stable version (such as Version 2406) is the most reliable way to restore functionality until Microsoft releases a patch.

Downgrading your Office 365 installation requires using the Office Click-to-Run executable via the Command Prompt. Ensure all Office applications, including Access, are completely closed before proceeding.

Open Command Prompt as Administrator

Click the Start menu, type 'cmd', right-click on 'Command Prompt', and select 'Run as administrator'.

Navigate to the Click-to-Run Directory

Type 'cd %programfiles%\Common Files\Microsoft Shared\ClickToRun' and press Enter to change your active directory to the Office updater tool.

Execute the Revert Command

Type 'officec2rclient.exe /update user updatetoversion=16.0.17726.20108' (or the specific build number for Version 2406) and press Enter. Allow the downgrade process to download and apply the older version.

Disable Automatic Updates

Open Microsoft Access, navigate to File > Account > Update Options, and click 'Disable Updates' to prevent Office from automatically upgrading back to the broken Version 2409.

Rollback Microsoft Office to a Previous Stable Version

Temporary Fix Complete: Your Access database will now run MSGraph properties without crashing. Remember to re-enable updates once Microsoft officially announces a fix for the MSGraph.Chart.8 issue.

Solution 2

Submit a Reproducible Sample to Microsoft Support

To ensure Microsoft engineers address this MSGraph compatibility issue in a future build, report the bug with a reproducible database sample.

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Frequently Asked Questions

Why does MSGraph.Chart.8 crash in Microsoft Access Version 2409?

The crash is caused by a regression or compatibility bug introduced in the Office 2409 update. The update interferes with the automation interface, causing the chart object to lose connection to the server when properties like MinimumScale or MaximumScale are modified via VBA.

Can I fix error -2147220995 without rolling back my Office update?

Currently, there is no reliable VBA workaround to bypass this specific automation crash in Version 2409. Rolling back to Version 2406 is the most effective and recommended solution until Microsoft releases an official patch.

Does WPS Office include a database management tool like MS Access?

WPS Office focuses on providing powerful alternatives for Word, Excel, PowerPoint, and PDF editing. It does not include a relational database management system like Microsoft Access. However, WPS Spreadsheet is an excellent tool for data tracking, analysis, and charting.

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