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Office Settings & Configuration

Fix Quick Access Toolbar Buttons Returning in Office 2019

Rana GarciaRana Garcia Oct 9, 2026 871 views

Question details

The user wants to permanently remove specific default buttons from the Quick Access Toolbar, but they automatically reappear whenever the application is reopened.

How to Fix Quick Access Toolbar Buttons Returning After Restart in Office 2019
Product
Microsoft Office 2019
Device & OS
not provided
Scenario
Customizing the Office workspace by removing default shortcuts from the Quick Access Toolbar to create a streamlined interface.
Observed behavior
Buttons such as Undo, Redo, Repeat, and Back return to the Quick Access Toolbar after closing and reopening the application, even after a clean boot and Office repair.
Before you start

Ensure you have saved all active documents and have administrator privileges, as you may need to disable third-party add-ins or verify user profile settings.

Solution 1Recommended

Remove Commands via Options and Disable Conflicting Add-ins

Use the advanced customization menu to remove the buttons and disable add-ins that might be forcing the UI to revert.

Sometimes removing buttons directly from the toolbar context menu fails to save correctly due to active third-party add-ins that sync or lock the interface layout.

1
Access More Commands

Click the drop-down arrow at the right end of the Quick Access Toolbar and select 'More Commands...'.

2
Remove the Unwanted Buttons

In the right-hand pane, click on the commands you wish to remove (such as Undo, Redo, or Repeat) and click the 'Remove' button between the two lists. Click 'OK' to save.

3
Open Add-ins Menu

Go to 'File' > 'Options' > 'Add-ins'.

4
Disable COM Add-ins

At the bottom of the window, select 'COM Add-ins' from the Manage drop-down list and click 'Go'. Uncheck any active add-ins, click 'OK', and restart the application to test.

Remove Commands via Options and Disable Conflicting Add-ins
Test Successfully: If the buttons stay hidden after a restart, one of the disabled add-ins was causing the settings to revert. Enable them one by one to find the culprit.
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Frequently Asked Questions

Why do my Quick Access Toolbar settings keep reverting to default?

This commonly happens due to conflicting third-party Office add-ins, corrupted customization files (such as .officeUI files), or network Group Policies that enforce a standard layout every time you launch the application.

Where are the Quick Access Toolbar settings saved in Windows?

Office QAT configurations are typically saved in the user's AppData folder at `C:\Users\[Username]\AppData\Local\Microsoft\Office` as `.officeUI` files (e.g., Word.officeUI). Deleting or renaming these files can force Office to create a clean settings file.

How can I back up my customized Quick Access Toolbar?

You can back up your toolbar settings by navigating to 'File' > 'Options' > 'Quick Access Toolbar'. In the bottom right corner, click 'Import/Export' and select 'Export all customizations' to save a backup file to your computer.