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Fix Cannot Access Microsoft Forms in SharePoint Mobile App
Question details
Users are unable to access Microsoft Forms embedded in SharePoint pages when using the mobile application.
- Product
- Microsoft SharePoint / Microsoft Forms
- Device & OS
- Android, iPhone
- Scenario
- Viewing a SharePoint page containing an embedded Microsoft Form on a mobile device.
- Observed behavior
- The SharePoint mobile app displays a "Cannot access Forms" error, even though the form displays correctly in a mobile web browser.
Ensure your device has a reliable internet connection and a standard mobile web browser installed, as you will need it to bypass this app limitation.
Open the SharePoint Page in a Mobile Web Browser
Bypass the SharePoint mobile app limitation by accessing the embedded form directly through your device's standard web browser.
The Microsoft Forms web part is a known limitation of the SharePoint mobile app and is not currently supported natively. Accessing the site via a browser is the official workaround.
When you encounter the "Cannot access Forms" error, close or minimize the SharePoint mobile app on your Android or iPhone device.
Open a standard mobile web browser such as Safari (on iOS), Chrome (on Android), or Microsoft Edge.
Type your organization's SharePoint site URL into the browser's address bar and sign in using your Microsoft credentials.
Navigate to the specific SharePoint page where the Microsoft Form is embedded. The form will now display correctly and allow you to submit your responses.
Submit a Feature Request to Microsoft
Report the issue to Microsoft to help prioritize adding Forms web part support to the SharePoint mobile app.
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Frequently Asked Questions
Why does the form work on my desktop but not in the SharePoint mobile app?
The Microsoft Forms web part is currently a known limitation of the SharePoint mobile app. It is not supported natively within the app interface, which is why it works perfectly on a desktop browser but throws an error in the mobile app.
Will reinstalling the SharePoint app fix the "Cannot access Forms" error?
No, clearing your cache or reinstalling the app will not resolve this issue. It is a built-in functional limitation of the SharePoint mobile application, not a bug or glitch with your specific installation.
Can I use another app to view the embedded Microsoft Form on my phone?
The most reliable method is to avoid using a dedicated app for this specific page and instead use a standard mobile web browser (like Google Chrome, Apple Safari, or Microsoft Edge) to log into your SharePoint site.
Is there a timeline for when Microsoft will fix this SharePoint app issue?
Microsoft has not provided a specific timeline for adding Forms web part support to the SharePoint mobile app. Users are encouraged to submit and vote for this feature on the Microsoft Feedback Portal to increase its priority.
