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Fix Clipchamp Crashes After Grouping Video Clips

Steve K Oct 7, 2026 869 views

Question details

The user is experiencing application crashes in Microsoft Clipchamp when attempting to select, ungroup, or export grouped video clips within a large project.

How to Fix Clipchamp Crashing When Grouping Video Clips

Product: Microsoft Clipchamp
Device & OS: Windows
Scenario: Editing a large video project and interacting with grouped clips or attempting to export the final timeline.
Observed behavior: Clipchamp crashes consistently during grouping actions or export in one specific project, despite the user having already updated, repaired, reset, and reinstalled the application.

Before you start

Ensure you have noted down your current Clipchamp version and Windows version, as you will need this information when escalating project-specific bugs to support.

Solution 1Recommended

Contact Dedicated Clipchamp Support

Because the crashing issue is isolated to a single large project and standard troubleshooting steps have failed, reaching out to official support is the most effective solution.

When application resets and reinstallations do not resolve a crash, the issue is likely tied to a corrupted project file or a specific bug triggered by complex timelines. The Clipchamp support team has specialized diagnostic tools to investigate project-specific errors.

Gather system and project details

Write down your Windows version, Clipchamp version, and a detailed description of the crash behavior (e.g., crashing specifically when selecting or ungrouping clips).

Visit the official support portal

Navigate to the Microsoft Clipchamp support contact page via your web browser.

Submit a support request

Provide your project details and explicitly list the troubleshooting steps you have already attempted (updating, repairing, resetting, reinstalling, and restarting) to avoid receiving automated, generic advice.

Support Link: You can access the official Microsoft Clipchamp support guidelines at: https://support.microsoft.com/en-us/topic/how-to-get-in-touch-with-clipchamp-support-054ffc24-b08e-4e7d-8102-d8a3e7109f11

Solution 2

Duplicate and Split the Project

If you need an immediate workaround before support responds, try duplicating the project to isolate the corrupted clips.

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Frequently Asked Questions

Why does Clipchamp crash when working on large video projects?

Large video projects require significant memory (RAM) and processing power. Grouping multiple high-resolution clips or applying complex effects can cause the application to run out of allocated memory, leading to unexpected crashes or freezes.

Will reinstalling Clipchamp delete my saved video projects?

No, your video projects are tied to your Microsoft or Clipchamp account and are saved to the cloud. Reinstalling or resetting the application will not delete your project timelines, though you may need to relink local media files.

How can I prevent Clipchamp from crashing during export?

To minimize export crashes, close other background applications to free up system memory, ensure you have stable internet connectivity if using cloud assets, and consider exporting the video at a lower resolution (e.g., 720p instead of 1080p).

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