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Fix Intune Company Portal Showing No Apps Available on iOS
Question details
Users cannot see any available apps in the Intune Company Portal on their iOS devices due to an Apple VPP token conflict.
- Product
- Microsoft Intune
- Device & OS
- iOS
- Scenario
- Deploying or accessing enterprise apps via the Intune Company Portal on managed iOS devices.
- Observed behavior
- The Company Portal displays a 'No apps available' message, which typically occurs when the Apple Business Manager VPP token is assigned to a different MDM system.
Ensure you have administrator access to the Microsoft Intune admin center and the relevant Apple Business Manager account to manage VPP tokens.
Reclaim the Apple VPP Token in Intune
Take control of the Apple Business Manager VPP token from the conflicting MDM system to restore app availability in Intune.
When an Apple VPP token is associated with another mobile device management (MDM) system, simply re-uploading the token into Intune will not immediately restore app availability. You must explicitly instruct Intune to take control of the token.
Sign in to the Microsoft Intune admin center. Go to 'Tenant administration', select 'Connectors and tokens', and then click on 'Apple VPP tokens'.
Locate and click on the specific VPP token that is experiencing the sync issue to open its properties.
In the token settings, check the box labeled 'Take control of token from another MDM'.
While in the settings menu, ensure that 'Automatic app updates' is turned on, then save your changes.
Allow time for the system to synchronize. Even after the token error clears from the admin center, it can take approximately 12 hours for apps to populate in the iOS Company Portal.
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Frequently Asked Questions
Why does the Intune Company Portal say 'No apps available' on iOS?
This commonly happens when your Apple Volume Purchase Program (VPP) token is assigned to a different Mobile Device Management (MDM) system, blocking Intune from properly syncing and displaying the available apps.
How long does it take for apps to appear after fixing the VPP token error?
After you take control of the VPP token in Intune, it can take up to 12 hours for the background synchronization process to finish and for the apps to become visible in the iOS Company Portal.
Can I manually force a sync in Intune to speed up app delivery?
Yes, you can initiate a manual device sync from the Intune admin center by navigating to the specific device's overview page and clicking 'Sync'. However, VPP token background processing may still require additional time.
