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Fix Microsoft Loop Images Loading Indefinitely on Locked Pages

Algirdas Jasaitis Sep 28, 2026 869 views

Question details

Images in a Microsoft Loop page get stuck in an endless loading state when the page is locked.

Fix Microsoft Loop Images Loading Indefinitely on Locked Pages

Product: Microsoft Loop
Device & OS: not provided
Scenario: Viewing content and image assets on a Microsoft Loop page that has been locked.
Observed behavior: Images fail to render and load indefinitely while the page is locked, but they reappear and display normally as soon as the page is unlocked.

Before you start

Confirm that your images display properly when the Loop page is unlocked to verify that this is a service-side locking glitch rather than a network or corrupted image file issue.

Solution 1Recommended

Unlock the Microsoft Loop Page (Temporary Workaround)

Since this is a reproducible service-side bug, unlocking the page is the fastest way to view your images until Microsoft releases a patch.

Currently, there is a known service-side behavior in Microsoft Loop where the lock function prevents image assets from loading.

You do not need to re-upload your images. Simply removing the lock allows the assets to render properly.

Navigate to the Locked Page

Open the Microsoft Loop workspace and navigate to the specific page where images are failing to load.

Unlock the Page

Click the 'More options' (three dots) menu in the upper-right corner of the Loop page, and select 'Unlock page' to remove the restriction.

Refresh and Verify

Reload the browser or application tab. The images should now exit the loading state and display normally.

Unlock the Microsoft Loop Page (Temporary Workaround)

Workaround Limitation: This is only a temporary fix. If you lock the page again, the images will revert to the endless loading state.

Solution 2

Report the Service-Side Issue to Microsoft

Escalate the bug to the Microsoft product team by opening a support ticket or submitting feedback.

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Frequently Asked Questions

Why do my Microsoft Loop images disappear when I lock the page?

This is a known service-side bug within Microsoft Loop. Applying a lock to the page currently interferes with the server's ability to fetch and display image assets, resulting in an indefinite loading loop.

Can I fix the Loop image loading error by clearing my browser cache?

No. Because this is a service-side issue hosted by Microsoft, clearing your browser cache, cookies, or reinstalling the application will not fix the problem. Unlocking the page is the only functional workaround.

Are my images lost or corrupted when they load indefinitely?

No, your images are safely stored in your Microsoft 365 environment. They are not corrupted or deleted; they are simply being blocked from rendering on the front-end while the page is locked.

How quickly will Microsoft fix this Loop bug?

Microsoft handles bug resolutions based on ticket volume and severity. It is highly recommended that your Microsoft 365 administrator opens an official support ticket to help prioritize the fix.

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