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Fix Microsoft Loop Images Stuck Loading on Locked Pages

Maira Mehtab Sep 22, 2026 868 views

Question details

Users experience an issue where images on a Microsoft Loop page enter an infinite loading state when the page is locked, but load normally once the page is unlocked.

Product: Microsoft Loop
Device & OS: not provided
Scenario: Locking a Microsoft Loop page containing images.
Observed behavior: Images fail to load and remain stuck in an infinite loading state while the page is locked, appearing only when the page is unlocked again.

Before you start

Ensure you have the latest version of the Microsoft Loop app or try accessing the page via a different web browser to rule out local cache issues.

Solution 1Recommended

Unlock the Page and Report the Bug to Microsoft

Since this is a known server-side bug, temporarily unlocking the page restores the images while you report the issue to Microsoft for a permanent fix.

This behavior has been identified as a likely Loop server-side bug rather than an issue with your specific device. Currently, the only way to display the images is to keep the page unlocked.

Reporting the bug with detailed information will help the Microsoft development team patch the issue more quickly.

Unlock the Loop Page

Navigate to the affected Microsoft Loop page and temporarily unlock it so the images can load successfully.

Update and Restart Loop

Check for any available updates in your browser or desktop application and restart the Loop app to see if a quick patch resolves the issue.

Submit In-App Feedback

Click the Help icon or menu in Microsoft Loop and select 'Feedback' to report the bug directly to the Loop development team.

Open a Support Ticket

If you are a Microsoft 365 admin, go to the Microsoft 365 admin center and create a new support request. Be sure to include the page URL, your browser or app version, and the exact steps that reproduce the problem.

Crucial Detail to Include: When submitting feedback, specifically mention that the images only fail to load when the page is in a locked state.

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Frequently Asked Questions

Why do images disappear when I lock a Microsoft Loop page?

This is currently a known server-side bug in Microsoft Loop where locking a page interrupts the connection or permissions required for image assets to load properly.

How can I make my images visible again on Microsoft Loop?

To temporarily fix the issue, you must unlock the page via the page settings. The images will immediately reappear once the page is unlocked.

Will Microsoft fix the Loop image loading bug?

Yes, Microsoft typically patches these server-side bugs in regular updates. You can help expedite the process by reporting your specific issue via the in-app feedback tool or by opening a Microsoft 365 support ticket.

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