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Fix Microsoft Planner Error Loading User Settings in Chrome
Question details
The user is unable to access Microsoft Planner via standard Google Chrome due to an "Error loading user settings" (NotFoundInStoreError) prompt.
- Product
- Microsoft Planner
- Device & OS
- not provided
- Scenario
- Attempting to open Microsoft Planner or specific plan links using a standard Google Chrome browser window.
- Observed behavior
- Microsoft Planner displays an "Error loading user settings" message in a regular Chrome window, but successfully loads in incognito mode and the Microsoft Teams application.
Before proceeding, confirm that the issue is isolated to your web browser by attempting to open the same Planner link in an Incognito window or the Microsoft Teams application.
Clear Browser Cache and Disable Chrome Extensions
Because Planner works perfectly in an incognito window, the problem is most likely caused by corrupted local browser cache or conflicting third-party extensions.
Incognito mode temporarily disables your browser extensions and ignores existing cached data. By clearing your cache and manually disabling extensions in your standard browsing session, you can eliminate the root cause of the NotFoundInStoreError.
Click the three-dot menu in the top-right corner of Chrome, go to 'Extensions', and select 'Manage Extensions'. Toggle off all active extensions.
Navigate to 'Privacy and security' in Chrome settings, click 'Clear browsing data', check cookies and cached images, and click 'Clear data'.
Close the Chrome browser completely, reopen it, and navigate back to Office.com to launch Microsoft Planner.
Test Alternative Browsers and Platforms
Using a different browser or application environment can bypass Chrome-specific glitches and allow you to continue working while troubleshooting.
Open a Microsoft Support Ticket
If troubleshooting the browser does not resolve the issue and the error strictly affects your specific account, it may require backend resolution from Microsoft.
Boost Your Productivity with WPS Office
While Microsoft Planner manages your tasks online, you need a stable and reliable suite for your documents. If browser-based errors frequently disrupt your workflow, consider using a dedicated desktop solution. WPS Office is a powerful, free, and lightweight alternative to Microsoft Office that lets you manage Word, Excel, and PowerPoint files without worrying about web connectivity issues or browser conflicts.
- 1. Download WPS Office: Visit the official WPS website to download the free installation package for your operating system.
- 2. Install and Launch: Follow the on-screen instructions to install the software, then open it to seamlessly edit your Office documents offline.
Frequently Asked Questions
Why does Microsoft Planner work in Chrome's incognito mode but not in a normal window?
Incognito mode runs without utilizing your previously cached data and typically disables third-party browser extensions. If Planner works in incognito, it indicates that a corrupted cache file, stale cookie, or an active browser extension in your normal window is blocking the application from loading user settings.
What does NotFoundInStoreError mean in Microsoft Planner?
The NotFoundInStoreError generally signifies that the web application is unable to locate the required user session data or configuration settings in its expected storage location. This is often tied to local browser cache corruption or account synchronization delays.
How can I access my tasks if the Planner website is completely down for me?
If you cannot access the web version of Planner, you can view and manage your tasks by opening the Microsoft Teams desktop app and navigating to the 'Tasks by Planner and To Do' app, or by using the official Planner mobile application on iOS and Android.
