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Fix Microsoft Stream Video Comments Deleted After Mode Changes

Khadija Khan Sep 27, 2026 869 views

Question details

Users are experiencing an issue where comments on Microsoft Stream videos stored in SharePoint disappear unexpectedly after toggling between Editing and Viewing modes.

How to Fix Microsoft Stream Video Comments Disappearing After Mode Changes

Product: Microsoft Stream
Device & OS: not provided
Scenario: Reviewing video content, such as student feedback or urgent projects, where retaining viewer comments is essential.
Observed behavior: Video comments vanish from the Stream interface after mode changes, though they may still be visible in the OneDrive Details panel, suggesting a backend synchronization issue.

Before you start

Check the OneDrive Details panel for the affected video file to verify if the comments are still logged there, which confirms this is a server display issue rather than permanent data loss.

Solution 1Recommended

Escalate to Your Microsoft 365 Administrator

Because this is a known multi-tenant server-side issue, it requires Microsoft support to inspect the backend logs to restore the comment visibility.

Community support and standard user accounts do not have the necessary permissions to access server-side backend logs. The issue stems from a synchronization bug between SharePoint and Microsoft Stream.

Contact your IT Department

Reach out to your organization's Microsoft 365 administrator and report that Stream comments are failing to display after mode changes.

Open a Support Ticket

Have the administrator log into the Microsoft 365 Admin Center, navigate to the Support section, and create a New Service Request to have the backend logs investigated.

Escalate to Your Microsoft 365 Administrator

Data Preservation: If comments are visible in the OneDrive Details panel, they are not permanently deleted and can likely be restored once the backend issue is resolved.

Solution 2

Use Stream Interactivity Features as a Workaround

If you have an urgent video project and cannot wait for the backend ticket resolution, utilize Stream's interactive elements to gather feedback.

Free Microsoft Office alternative

Use WPS Office for Reliable Document Collaboration

While WPS Office does not replace enterprise video hosting like Microsoft Stream, it is the perfect free, lightweight alternative for reliable document collaboration, ensuring your student and team feedback is safely stored in presentations and documents.

1. Download WPS Office: Visit the official WPS website and download the free office suite for your device.
2. Open Your Files: Launch WPS Presentation or Writer and seamlessly open your existing Microsoft Office files.
3. Collaborate Securely: Use the built-in 'Review' tab to add, reply to, and manage comments securely without encountering online syncing bugs.

Fully compatible with Microsoft Office formats including PPTX, DOCX, and XLSXFamiliar, tabbed user interface requiring no learning curveRobust offline commenting and reviewing tools that don't rely on cloud video serversLightweight application that runs smoothly across Windows, Mac, and mobile

microsoft office alternative - wps office

Frequently Asked Questions

Why are my Microsoft Stream comments visible in OneDrive but missing from the video page?

This happens due to a backend synchronization failure between SharePoint (where the files are stored) and the Stream video player interface. The data exists but fails to render on the video page.

Are my student feedback comments permanently deleted?

If you can still see the comments in the OneDrive Details panel, they are not permanently deleted. You will need your Microsoft 365 admin to open a support ticket to have the display issue fixed.

Can I prevent comments from disappearing when switching to Editing mode?

Currently, this is an active server-side bug affecting multiple tenants. Until Microsoft applies a backend patch, consider using the 'Interactivity' feature to embed feedback forms as a stable alternative.

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