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Fix Non-Working Touchpad on Lenovo ThinkPad T15
Question details
The user needs to resolve an issue where the laptop's touchpad is completely unresponsive while the TrackPoint continues to function normally.
- Product
- Lenovo ThinkPad T15
- Device & OS
- Windows
- Scenario
- Attempting to use the built-in touchpad to navigate the operating system and applications.
- Observed behavior
- The TrackPoint works perfectly, but the touchpad fails to move the cursor or register any touch inputs.
Connect an external USB or Bluetooth mouse to your ThinkPad T15 so you can easily navigate Windows menus and download necessary drivers during the troubleshooting process.
Enable Touchpad in Windows Settings and Device Manager
Quickly resolve accidental disablement of the touchpad by checking Windows system configurations and ensuring the hardware is recognized.
Press the Windows key, type 'Settings', and press Enter. Navigate to 'Bluetooth & devices' and then select 'Touchpad'.
Ensure the main Touchpad toggle switch is set to 'On'. If it is already on, try turning it off and back on again to reset the state.
Right-click the Windows Start button on your taskbar and select 'Device Manager' from the context menu.
Expand the 'Mice and other pointing devices' and 'Human Interface Devices' categories. Look for a 'HID-compliant touchpad'. If it has a warning symbol, right-click it and select 'Update driver'.
Reinstall Drivers via Lenovo Vantage
Outdated or corrupted drivers are a primary cause of touchpad failures. Using Lenovo's official tool ensures you install the correct software for your exact T15 model.
Enable the Touchpad in BIOS Settings
If the touchpad is disabled at the hardware level within the BIOS, the Windows operating system will be entirely unable to detect or use it.
Enhance Your Productivity on Your Lenovo ThinkPad with WPS Office
Once your ThinkPad T15 touchpad is working perfectly, equip your laptop with a lightweight, highly compatible office suite. WPS Office offers professional document creation and seamless editing without the heavy subscription costs of traditional software.
- 1. Download the Installer: Visit the official WPS Office website and click the free download button for your Windows operating system.
- 2. Install WPS Office: Run the downloaded executable file and follow the simple on-screen instructions to set up the software on your Lenovo ThinkPad.
- 3. Start Creating Documents: Open WPS Office to instantly begin editing documents, spreadsheets, and presentations with full Microsoft format compatibility.
Frequently Asked Questions
Why does my TrackPoint work but my touchpad does not on the ThinkPad T15?
The TrackPoint (the red nub in the keyboard) and the touchpad use separate hardware connections and drivers. A Windows update, a specific driver glitch, or an accidental keyboard shortcut can easily disable the touchpad while leaving the TrackPoint fully active.
How do I know if my Lenovo touchpad issue is caused by a hardware failure?
If the touchpad remains completely unresponsive in the BIOS setup screen, or if it does not work on the Windows sign-in screen even after reinstalling all drivers, the issue is likely a disconnected ribbon cable or physical hardware fault. In this case, you should contact Lenovo support.
Can I easily reset my touchpad settings to default in Windows?
Yes. Open Windows Settings, go to 'Bluetooth & devices', and click on 'Touchpad'. Scroll down to the bottom of the page and click the 'Reset' button next to 'Reset your touchpad' to restore all default gestures and sensitivity settings.
