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Fix Microsoft 365 Copilot App Update and Chat Availability on Android
Question details
The user is unable to access the Copilot Chat feature in the Microsoft 365 Android app, which displays a 'coming soon' message and cannot be updated further.
- Product
- Microsoft 365 Copilot
- Device & OS
- Android (e.g., Samsung Galaxy S24 Ultra)
- Scenario
- Attempting to use the Copilot Chat feature on a personal or family Microsoft 365 subscription via the Android application.
- Observed behavior
- The app displays a 'coming soon' message for Copilot Chat and appears stuck on an older version, even after attempting updates and reinstallations.
Ensure your Android device is connected to a stable Wi-Fi network and that you are signed in with the correct Microsoft account associated with your personal or family subscription.
Check Google Play and Wait for Feature Rollout
Microsoft releases new features like Copilot Chat gradually based on account type, region, and device. Your app may already be up to date while the feature is still rolling out server-side.
The availability of Copilot Chat for personal and family subscribers is controlled by Microsoft's phased release schedule.
Even if your app does not have a pending update in the store, the feature will automatically unlock on your account once it is available in your region.
Navigate to the Google Play Store app on your Android device and tap your profile icon at the top right.
Select 'Manage apps & device', then tap on 'Updates available' to see if the Microsoft 365 app is listed.
If an 'Update' button is available next to Microsoft 365, tap it to install the latest version. If it only says 'Open', your app is already fully up to date.
If the app is up to date and you still see the 'coming soon' message, do not repeatedly uninstall and reinstall the app. Simply wait for Microsoft to enable the feature for your specific account.
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- 1. Download WPS Office: Install the free WPS Office app directly from the Google Play Store.
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Frequently Asked Questions
Why does my Microsoft 365 app say Copilot Chat is coming soon?
Microsoft is releasing Copilot Chat for personal and family subscribers in gradual phases. The feature is unlocked server-side based on your account and region, meaning it may not be available immediately even if your app is fully updated.
Will reinstalling the Microsoft 365 app speed up the Copilot update?
No, repeatedly uninstalling and reinstalling the app will not force the Copilot Chat feature to appear. It is recommended to simply keep automatic updates enabled in the Google Play Store.
Which Android devices support Microsoft 365 Copilot Chat?
Most modern Android devices support the Microsoft 365 app. The availability of the Copilot feature is primarily tied to your Microsoft subscription status and the regional rollout schedule rather than the specific device model you are using.
