Office Apps Not Opening

Fix Microsoft 365 Family App Not Working on Android

Natalie Taylor Sep 28, 2026 871 views

Question details

The user's Microsoft 365 app has stopped opening on their Android device, even though their Family subscription is active and works normally on a computer.

How to Fix Microsoft 365 Family App Not Working on Android

Product: Microsoft 365 for Android
Device & OS: Android
Scenario: Attempting to open the Microsoft 365 app on an Android phone to access or edit documents.
Observed behavior: The application fails to open, crashes, or stops working on the Android device.

Before you start

Verify that your Android phone has a stable internet connection and note if there were any recent system or app updates right before the issue began.

Solution 1Recommended

Update the App and Android OS

Keeping both your operating system and the Microsoft 365 app updated is crucial for resolving unexpected crashes or launch failures.

Outdated software can cause compatibility issues, resulting in the app freezing or closing immediately upon launch.

Update Microsoft 365

Open the Google Play Store, search for Microsoft 365, and tap 'Update' if a newer version is available.

Update Android OS

Go to your Android device's Settings, scroll down to 'System', tap 'System Update', and install any pending updates.

Official App Verification: Always ensure your Microsoft 365 app was installed directly from the Google Play Store to avoid unofficial or corrupted versions.

Solution 2

Verify Account Details and Test Another Device

Confirming your Microsoft account credentials and testing the app on a different Android device helps isolate whether the issue is device-specific.

Free Microsoft Office alternative

Try WPS Office as a Reliable Android Alternative

If Microsoft 365 continues to experience launch issues on your Android device, WPS Office provides a robust, lightweight, and entirely free alternative for mobile document editing.

1. Install WPS Office: Visit the Google Play Store on your Android device, search for 'WPS Office', and tap Install.
2. Open Your Documents: Launch WPS Office, grant the necessary file permissions, and directly open your existing Microsoft Office files.

Highly compatible with Microsoft Word, Excel, and PowerPoint formatsLightweight architecture ensures smooth performance on almost all Android phonesFamiliar mobile user interface for quick and seamless migrationAll-in-one suite to manage documents, spreadsheets, and PDFs on the go

microsoft office alternative - wps office

Frequently Asked Questions

Why does Microsoft 365 ask for a subscription when I already have a Family plan?

This usually happens if you are logged into the Android app with a different Microsoft account than the one holding the Family subscription. Go to the app's account settings and verify your email address.

Can I edit documents on an Android tablet for free with Microsoft 365?

If your Android device has a screen larger than 10.1 inches, Microsoft requires an active Microsoft 365 subscription to unlock document editing features. Without it, you can only view files.

What should I do if the Microsoft 365 app keeps crashing when I try to open it?

You can try clearing the app's cache. Go to your Android Settings, select 'Apps', find Microsoft 365, tap 'Storage', and choose 'Clear Cache'. If the issue persists, uninstall and reinstall the app from the Google Play Store.

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