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Fix Old Business Logo Appearing in Send and Track Emails

Algirdas Jasaitis Oct 22, 2026 868 views

Question details

The user needs to stop their old business logo from appearing in recipient emails when sharing files via the Send and Track feature.

Product: Adobe Send and Track
Device & OS: not provided
Scenario: Sending business documents via email using the Send and Track service after updating the company logo.
Observed behavior: Recipients are still seeing the old business logo instead of the newly updated one in the email body.

Before you start

Ensure that your new business logo is saved locally on your computer in a standard image format (like PNG or JPG) before updating your email signature settings.

Solution 1Recommended

Update the Signature in Your Default Email Client

Since Send and Track uses your default email client's settings to generate the message, you must update the logo directly in your email signature configuration.

Open your default email application

Launch the default email client (such as Microsoft Outlook or Apple Mail) that automatically opens when you use the 'Send File via Email' feature.

Navigate to signature settings

Go to your email client's Settings or Options menu, then locate and open the 'Signatures' section.

Remove the old logo

Select your active email signature from the list and delete the old business logo from the signature text box.

Insert the new logo

Click the 'Insert Image' icon in the signature editor, upload your new business logo, and save your updated signature settings.

Test the Send and Track feature

Try sending a file again using the Send and Track feature to verify that the email draft now generates with the new logo.

Update the Signature in Your Default Email Client

Email Client Integration: The Send and Track service does not store your email signature internally; it simply passes the file to your default email application which attaches its own saved signature.

Seamless Document Sharing

Share Documents Seamlessly via Email with WPS Office

Avoid third-party plugin caching issues and easily share your PDFs, Word documents, and spreadsheets directly via email using WPS Office's built-in sharing features.

1. Open your document: Launch WPS Office and open the document, spreadsheet, or PDF you want to send.
2. Access the Share menu: Click on the 'Menu' button in the top left corner of the interface and select 'Share' from the dropdown list.
3. Select Email: Choose the 'Email' option to automatically attach the current document to a new draft in your default email application.
4. Send your document: Add your recipient's email address and send the message, which will now accurately reflect your current email signature.

Send documents directly as email attachments without relying on complex tracking plugins.Fully compatible with Microsoft Office formats (Word, Excel, PowerPoint) and standard PDFs.Lightweight software that seamlessly integrates with your system's default email client.Free to use with a clean, user-friendly interface.

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Frequently Asked Questions

Why does the Send and Track feature use my old logo?

The service triggers your computer's default email client to draft the message. If your email client's saved signature still contains the old logo, it will automatically append it to the outgoing email.

How do I change the default email app used for sending files?

You can change this in your operating system settings. On Windows, go to Settings > Apps > Default apps, and select your preferred email application under the 'Email' section.

Will updating the logo in my email client update previously sent emails?

No, updating your email signature only applies to new emails drafted after the change is saved. Previously sent emails will retain the old logo that was embedded at the time of sending.

What format should my new business logo be for email signatures?

It is best to use a PNG or JPG format with a relatively small file size and appropriate dimensions (usually under 300 pixels wide) to ensure it displays correctly and loads quickly across different email clients.

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