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Why Adobe Fill & Sign Has a 17+ App Store Rating & How to Fix It
Question details
Users are unable to install the Adobe Fill & Sign application on iOS devices due to a 17+ age rating, which conflicts with organizational MDM policies or parental control restrictions.
- Product
- Adobe Fill & Sign
- Device & OS
- iOS / iPadOS
- Scenario
- Attempting to download and install a business application for document signing on a managed or restricted Apple device.
- Observed behavior
- The App Store blocks the installation because the app's 17+ rating exceeds the device's allowed age restrictions.
Ensure you have administrative access to your Apple device's Screen Time settings, or prepare to contact your organization's IT department to modify Mobile Device Management (MDM) policies.
Understand the Apple App Store Rating System
Identify why the app received a 17+ rating to justify exception requests to your IT administrator.
Apple's App Store content-rating system automatically assigns age ratings based on application capabilities. Adobe Fill & Sign often receives a 17+ rating because it features 'Unrestricted Web Access' or allows users to open web links from within PDF documents, bypassing standard browser restrictions.
Open the App Store on your iOS device and search for Adobe Fill & Sign. Scroll down to the 'Information' section to view the specific age rating criteria.
Adjust Device Age Restrictions via Screen Time
Modify your device's content restrictions to permit the installation of 17+ apps.
Use WPS Office as a Business-Friendly PDF Alternative
If strict device policies prevent you from installing 17+ apps like Adobe Fill & Sign, WPS Office provides a secure, business-friendly environment for editing, filling, and signing PDF documents without encountering restrictive age rating hurdles.
- 1. Install WPS Office: Download WPS Office from the App Store, which features an age rating approved by most standard MDM policies.
- 2. Open your PDF: Launch WPS Office and open the PDF document you need to fill out or sign.
- 3. Use the Fill & Sign tools: Navigate to the 'Tools' menu, select the PDF editing options, and easily type text or draw your signature directly on the document.
Frequently Asked Questions
Can my company bypass the 17+ App Store rating for specific apps?
Yes, IT administrators using Mobile Device Management (MDM) solutions like Jamf or Microsoft Intune can whitelist specific applications, allowing them to bypass general age restrictions on managed company devices.
Why do business apps sometimes get a 17+ rating?
Business apps that include unrestricted web browsers, allow users to access external links freely without filtering, or handle specific types of user-generated content are automatically assigned a 17+ rating by Apple to protect younger users.
Is there a version of Adobe Fill & Sign with a lower age rating?
No, Adobe currently provides a single version of the Fill & Sign app on the App Store. If the age rating blocks installation, you will need to adjust device restrictions, contact your IT admin, or use an alternative PDF tool like WPS Office.
