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Fix OnVUE Exam Closed After Starting and Access Code Error
Question details
The user experienced an unexpected closure of their OnVUE exam after system checks and received an access code error upon attempting to sign back in.
- Product
- Pearson VUE
- Device & OS
- not provided
- Scenario
- Attempting to launch and complete an online proctored certification exam via Pearson OnVUE.
- Observed behavior
- The exam software closed suddenly after completing system checks, and the access code was subsequently rejected when trying to relaunch the exam.
Gather your appointment details, exam name, check-in time, and any screenshots or photos of the error message before reaching out to support.
Contact Pearson VUE Support for Rescheduling
Pearson VUE support handles technical failures during exam launches and can assist with investigating the crash and issuing vouchers.
When an OnVUE exam crashes after the system check, the access code is often invalidated for security reasons. Only Pearson VUE support can verify the system failure and authorize a reschedule or replacement voucher.
Collect your appointment number, exam name, and the exact time the OnVUE application closed.
Go to the official Pearson VUE customer service webpage for Microsoft or your specific certification provider.
Use the live chat or phone support options to explain that the OnVUE software crashed after system checks and rejected your access code upon reboot.
Ask the support representative to investigate the failed launch and request a replacement voucher to reschedule the exam without additional fees.
Post in the Microsoft Certification Support Forum
If you are taking a Microsoft exam and Pearson VUE cannot resolve the issue promptly, Microsoft moderators can escalate the case.
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Frequently Asked Questions
Why did my OnVUE exam close unexpectedly after system checks?
OnVUE exams can close due to unauthorized background applications triggering security protocols, brief internet connection drops, or software glitches during the transition from the system check to the secure exam browser.
Can I reuse the same access code if the OnVUE software crashes?
Generally, no. Once an exam is launched and a crash occurs, the original access code is invalidated for security reasons, resulting in an error if you attempt to sign in again.
Will I have to pay again if my OnVUE exam crashes?
Typically, if the crash is due to a system error or technical glitch on Pearson VUE's end, their support team will provide a replacement voucher or allow you to reschedule at no additional cost after they investigate the session logs.
