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DP-600 Exam Revoked by Proctor: Retake and Support Options
Question details
The user needs to know how to request a retake and find support options after their DP-600 Microsoft certification exam was revoked by a Pearson VUE proctor due to phone usage.
- Product
- DP-600 Exam / Pearson VUE
- Device & OS
- not provided
- Scenario
- Taking a proctored Microsoft certification exam online and attempting to resolve an issue where the proctor ended the session prematurely.
- Observed behavior
- The exam was revoked because the candidate used a phone to ask a family member to leave the testing room, and initial contact with Pearson VUE did not resolve the retake eligibility.
Gather your Pearson VUE case number, Microsoft Certification ID (MCID), and any prior correspondence with customer support before submitting a formal review request.
Escalate the Case to Microsoft Certification Support
Since Pearson VUE could not resolve the issue, the most effective way to address a revoked exam and request a retake is through the official Microsoft Training and Certification community.
Pearson VUE proctors strictly enforce online testing rules, and any phone usage during an exam usually results in an automatic revocation. If standard Pearson VUE support cannot grant a retake, the Microsoft team can review the proctor logs and make a final determination.
Navigate to the official Microsoft Training, Certification, and Program Support forums in your web browser.
Sign in with your Microsoft account credentials and click the 'Ask a question' button to start a new discussion thread.
Write a clear description stating that your DP-600 exam was revoked by the Pearson VUE proctor. Do not post sensitive personal information, such as your MCID or exact case number, in the public forum.
Wait for a Microsoft forum moderator to reply. They will open a private message channel with you. Click on the private message icon and provide your Pearson VUE case number and MCID for their investigation.
Prepare for Your Next Microsoft Exam with WPS Office
While you wait for Microsoft to resolve your DP-600 exam status, use WPS Office to effectively organize your study guides, track learning progress, and manage your certification paths. It is a highly compatible, completely free alternative to Microsoft Office.
- 1. Download the software: Visit the official WPS Office website and download the free installation package for your operating system.
- 2. Install WPS Office: Run the downloaded installer and follow the on-screen prompts to set up the suite on your device.
- 3. Open study materials: Launch the application and instantly open your existing Microsoft Office study documents without any compatibility issues.
Frequently Asked Questions
Can I appeal a Pearson VUE proctor's decision to revoke an exam?
Yes, you can appeal by first opening a ticket with Pearson VUE customer service. If they do not resolve it, escalate the issue to the Microsoft Training, Certification, and Program Support community with your assigned case number.
Do I have to pay again if my Microsoft exam is revoked?
If the revocation is upheld due to a clear violation of testing policies (such as using a mobile phone), you will typically forfeit your initial exam fee and must pay for a retake. Exceptions and fee waivers are handled strictly on a case-by-case basis by Microsoft support.
What are the rules regarding mobile phones during online proctored exams?
Mobile phones must be placed entirely out of arm's reach after the initial check-in process. Interacting with your phone for any reason, even to ask someone to leave the room or check the time, is a strict violation of Pearson VUE's online testing rules.
How long does it take for Microsoft to review a revoked exam case?
It usually takes 3 to 5 business days for Microsoft forum moderators to investigate the issue with Pearson VUE and provide an official update on your retake eligibility.
