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How to Request a Replacement Microsoft DP-600 Exam Voucher
Question details
The user needs a replacement voucher for a Microsoft DP-600 exam that could not be completed due to Pearson VUE technical issues.
- Product
- Microsoft Certification
- Device & OS
- not provided
- Scenario
- Encountering technical problems during a Pearson VUE exam and needing to reschedule with an expiring voucher.
- Observed behavior
- The exam was interrupted or could not be taken due to platform issues, and the current voucher is nearing expiration, preventing a standard reschedule.
Gather your scheduled appointment details, exam date, voucher expiration date, and any incident or case numbers provided by Pearson VUE support before proceeding.
Submit a Ticket to Microsoft Training and Certification Support
The official method to request a voucher replacement when Pearson VUE experiences technical difficulties.
Because this involves a specific Microsoft certification and an expiring voucher, Pearson VUE cannot directly issue a replacement on their own. The Microsoft Training, Certification, and Program Support team handles exceptions for technical failures.
Navigate to the official support portal at https://trainingsupport.microsoft.com/en-us.
Click on 'Ask a question' or 'Create a new ticket' under the Exam Registration and Scheduling category.
In your post description, state that you experienced a Pearson VUE technical issue. Include your exam date, scheduled appointment details, voucher expiration date, and the Pearson VUE incident number.
Do not post personal information (like your MCID or email) publicly. A Microsoft support moderator will reply and open a private message channel to safely collect your account details and process the replacement.
Prepare for Your Exams with WPS Office
While waiting for your exam voucher to be replaced, continue your DP-600 exam preparations seamlessly with WPS Office. As a free and lightweight alternative to Microsoft Office, it provides all the tools you need to review study guides, read PDF manuals, and organize notes without expensive subscriptions.
- 1. Download the Installer: Visit the official WPS website and download the free installation file for your operating system.
- 2. Install the Software: Run the installer and follow the quick on-screen instructions to set up the suite.
- 3. Open Your Study Materials: Launch WPS Office to easily open, edit, and organize your Word, Excel, PowerPoint, and PDF exam prep files.
Frequently Asked Questions
Will Pearson VUE automatically issue a new voucher if their system crashes?
No, you typically need to contact Pearson VUE support first to get an incident report number, and then reach out to Microsoft Certification Support to formally request a replacement voucher.
What information is required to get my DP-600 exam rescheduled?
You will need your MCID, original appointment details, the scheduled exam date, the voucher expiration date, and the Pearson VUE incident number.
Can I extend my voucher expiration date myself?
Voucher expiration dates generally cannot be extended by users. However, if the issue was caused by the testing provider (Pearson VUE), Microsoft Support has the authority to issue a replacement voucher as an exception.
Is the Microsoft Training Support forum public?
Yes, your initial post is public. Be sure not to include personal information (like your email or MCID) in your public post. A support agent will initiate a private message to collect those sensitive details securely.
