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Fix SharePoint Mobile App Not Showing Site Home Page
Question details
The user is unable to view a specific SharePoint site home page in the mobile app, despite other intranet sites loading properly.
- Product
- SharePoint Mobile App
- Device & OS
- not provided
- Scenario
- Accessing a SharePoint site home page via the mobile app.
- Observed behavior
- The target SharePoint site fails to open or appear as expected in the mobile app, while functioning normally on the web.
Ensure you have a stable internet connection and verify that you can access the missing SharePoint site successfully using a web browser before troubleshooting the mobile app.
Follow the Site and Clear App Data
Since Microsoft Graph determines site display based on frequent access and followed status, following the site and refreshing the app data can resolve visibility issues.
The SharePoint mobile app relies on Microsoft Graph to display frequently accessed and recommended sites. If a site is missing, explicitly following it and resetting the app's local data often forces the app to sync and display it correctly.
Log into SharePoint Online via a web browser and navigate to the specific site that is missing in your mobile app. Click the star icon in the upper right corner to add it to your 'Followed sites'.
On your mobile device, open the system settings, locate the SharePoint application, and select the option to clear the app data and cache.
Reopen the SharePoint mobile app, sign in again with your Microsoft 365 credentials, and navigate to the 'Followed sites' section to verify if the site now appears.
Request a Microsoft 365 Support Ticket
If the site appears perfectly on the web but still fails to load in the mobile app after clearing data, an administrator may need to escalate the issue.
Experience a Seamless and Lightweight Document Workflow with WPS Office
While troubleshooting Microsoft 365 and SharePoint mobile sync issues, consider WPS Office for your document needs. It offers a lightweight, completely free alternative that ensures high compatibility with Microsoft Office formats, allowing you to view and edit files on your mobile device without complex syncing errors.
- 1. Download and Install: Get the free WPS Office app from the official website or your device's app store.
- 2. Open Your Files: Easily open your existing .docx, .xlsx, and .pptx files directly within the WPS mobile app.
- 3. Edit and Save: Make your edits with rich formatting tools and save files locally or to your preferred cloud storage.
Frequently Asked Questions
Why does the SharePoint mobile app not show all my intranet sites?
The app uses Microsoft Graph to surface sites based on your recent activity, frequent access, and followed sites. It does not automatically list every site in your organization's intranet.
How do I ensure a specific site always shows up in my SharePoint app?
You can ensure a site appears in your app by opening it in SharePoint Online via a web browser and clicking the 'Follow' star icon. It will then consistently appear under your Followed sites tab in the mobile app.
Will clearing the SharePoint mobile app data delete my documents?
No, clearing the app data only removes temporary files, cached settings, and your sign-in session. Your documents remain safely stored on SharePoint servers and will be accessible once you log back in.
