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How to Add a Mailto Email Link to SharePoint Quick Links
Question details
The user needs to add a mailto email link to a SharePoint page, but the default Quick Links web part only accepts HTTPS URLs.
- Product
- SharePoint Online
- Device & OS
- not provided
- Scenario
- Creating a clickable link on a SharePoint site that automatically opens the visitor's default email client to draft a new message.
- Observed behavior
- The SharePoint Online Quick Links web part rejects the mailto protocol and strictly requires a standard HTTPS URL.
Ensure you have edit permissions for the SharePoint page where you want to add the email link.
Use a Text Web Part for the Mailto Link
Since the Quick Links web part does not support the mailto protocol, using a Text web part is the standard workaround to create a functioning email hyperlink.
SharePoint's Quick Links web part is designed specifically for HTTP and HTTPS URLs to ensure proper rendering of link cards. To add an email link that triggers the user's default mail client (like Outlook), you must use a Text web part instead.
Navigate to your SharePoint page and click the 'Edit' button located at the top right corner of the screen.
Hover your mouse over the page canvas to reveal the plus (+) icon. Click it and select 'Text' from the web part menu.
Type the display text you want users to see, such as 'Contact Support' or 'Email Us'.
Highlight the text you just typed, click the 'Hyperlink' icon (chain link) in the text formatting toolbar, and enter your email address in the format 'mailto:address@example.com'. Press Enter or click Save.
Click the 'Republish' or 'Publish' button at the top right to make your new email link live to site visitors.
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Frequently Asked Questions
Why does the SharePoint Quick Links web part reject mailto links?
The Quick Links web part is strictly designed by Microsoft to support HTTP and HTTPS URLs for security, validation, and visual thumbnail rendering. It natively blocks other URI schemes like mailto or ftp.
Can I use an image as a mailto link in SharePoint?
Yes. You can add an Image web part to your page. In the image properties panel on the right side of the screen, locate the 'Link' field and input your 'mailto:email@example.com' address.
Is there any way to force Quick Links to accept a mailto link?
There is no native way to bypass the URL validation in the standard Quick Links web part. Site editors must rely on alternative web parts like Text, Call to Action, or Image to correctly route users to an email address.
