Others

How to Fix Microsoft Forms 'Please Try Again' Error on Assessments

WPS Content Manager Oct 12, 2026 870 views

Question details

Users encounter a 'Please try again' error message when attempting to open a Microsoft Forms assessment, preventing them from accessing the form.

How to Fix Microsoft Forms 'Please Try Again' Error on Assessments

Product: Microsoft Forms
Device & OS: not provided
Scenario: Opening a timed assessment or quiz on a personal device.
Observed behavior: The assessment fails to load and continuously displays a 'Please try again' error prompt. This happens most frequently when a timer feature is enabled on the form.

Before you start

Before proceeding with the fixes, ensure you have a stable internet connection and try clearing your browser cache, as temporary network or browser data conflicts can sometimes trigger loading errors in Microsoft Forms.

Solution 1Recommended

Disable the Timer on the Assessment

Removing the timer feature from the form settings is the most effective and proven workaround for resolving this specific loading error.

The 'Please try again' error is frequently linked to a glitch where the form's timer causes repeated background loading attempts to become locked, particularly on non-managed personal devices.

Open Form Settings

Log in to Microsoft Forms, open the affected assessment, and click the three dots (More form settings) located in the top right corner of the screen.

Access Options

Select 'Settings' from the dropdown menu to open the configuration pane on the right side.

Disable the Timer

Scroll down to the 'Options for responses' section and uncheck the 'Set time duration' box to remove the timer.

Test the Assessment

Refresh the page and attempt to open the form again on a personal device to confirm the error is gone.

Temporary Workaround: While removing the timer prevents the error, you will need to manually monitor the submission time or wait for a permanent patch from Microsoft if a strict time limit is required.

Solution 2

Duplicate the Affected Form

If disabling the timer does not work, duplicating the form creates a fresh, uncorrupted version that often bypasses the error.

Solution 3

Create a Blank Test Form

Creating a completely new, blank form helps determine whether the issue is systemic to your account or isolated to the specific assessment.

Free Microsoft Office alternative

Work Without Interruptions Using WPS Office

If Microsoft Office web tools frequently interrupt your productivity with loading errors or glitches, consider switching to WPS Office. It provides a lightweight, highly compatible alternative for all your document, spreadsheet, and presentation needs.

1. Download and Install: Visit the official WPS Office website and download the free, lightweight installation package for your PC or Mac.
2. Open Your Files instantly: Launch WPS Office and directly open your existing Microsoft Office files. The software seamlessly reads .docx, .xlsx, and .pptx formats without data loss.
3. Work Smoothly: Start creating, editing, and sharing your documents in a stable environment designed to prevent lag and loading errors.

Free, lightweight, and fast-loading office suiteFully compatible with Microsoft Word, Excel, and PowerPoint formatsIntuitive tabbed interface for seamless multitasking across different filesBuilt-in PDF editing tools and smart templates

microsoft office alternative - wps office

Frequently Asked Questions

Why does Microsoft Forms show 'Please try again' only on personal devices?

This often happens due to a combination of browser cache conflicts, organizational security policies restricting access on non-managed devices, or specific features like timers glitching when verifying user credentials outside a corporate network.

Will disabling the timer in Microsoft Forms delete my existing responses?

No, disabling the timer only changes the settings for future respondents. All data and responses previously collected in your assessment will remain secure and accessible in the Responses tab.

How do I share a duplicated Microsoft Form without losing my original settings?

When you use the 'Copy' function in Microsoft Forms, the duplicated version automatically retains all your original questions, branching logic, and settings. You simply need to click 'Collect responses' to generate a fresh sharing link.

Office Quick Solutions