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How to Fix Microsoft Forms Printing Blank Pages with a Session ID

Chanuka Geekiyanage Oct 1, 2026 868 views

Question details

Users need to resolve an issue where printing Microsoft Forms results or attempting to save them as a PDF generates blank pages displaying only a Session ID.

How to Fix Microsoft Forms Printing Blank Pages with a Session ID

Product: Microsoft Forms
Device & OS: not provided
Scenario: Printing form results or saving form summaries as PDF files for record-keeping and sharing.
Observed behavior: Instead of the expected form responses, the generated printout or PDF file contains blank pages and an alphanumeric Session ID.

Before you start

Ensure you have a stable internet connection and verify if this printing issue occurs with just one specific form or across all forms in your account.

Solution 1Recommended

Troubleshoot Browser Settings and Save as PDF

Resolve rendering conflicts by optimizing your browser environment and using the native print command to bypass form-specific glitches.

Browser cache, cookies, or conflicting third-party extensions can often interfere with how dynamic web pages like Microsoft Forms are rendered for printing.

Use an alternative browser

Open your Microsoft Forms results page in a different supported browser, such as Microsoft Edge, Google Chrome, or Mozilla Firefox, to see if the issue is browser-specific.

Clear browser cache

Navigate to your browser's settings menu, locate the privacy or history section, and clear your cached images, files, and cookies.

Disable browser extensions

Temporarily disable any active extensions, especially ad-blockers, privacy shields, or PDF readers that might interfere with page rendering.

Use the browser's native print shortcut

Instead of using the print button on the website, press Ctrl+P (or Cmd+P on Mac) to open the browser's native print dialog, select 'Save as PDF' as the destination, and save the file.

Troubleshoot Browser Settings and Save as PDF

Bypass Web Glitches: Using the native 'Save as PDF' function directly from the browser often bypasses internal script errors triggered by the website's own print button.

Solution 2

Report the Issue to Microsoft Support

If the error affects all forms and persists across different browsers, escalate the issue to Microsoft Support using the generated Session ID.

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Manage and Print Form Data Easily with WPS Office

If web-based printing errors are disrupting your workflow, WPS Office offers a highly compatible, offline desktop environment for managing exported form data and converting it to perfect PDFs.

1. Export Responses: Download your Microsoft Forms responses as an Excel file (.xlsx) to your local drive.
2. Open with WPS Office: Launch WPS Spreadsheet to securely open, format, and analyze your offline form data.
3. Export to PDF safely: Use the built-in 'Export to PDF' tool in WPS Office to generate clean, professional summaries without encountering web-based Session ID errors.

Seamlessly open and edit Microsoft Excel (.xlsx) files exported from form responses.Reliably convert spreadsheets and documents to high-quality PDFs without rendering errors or blank pages.Lightweight desktop software that runs quickly and smoothly on any operating system.Completely free to use with an intuitive, familiar tabbed interface.

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Frequently Asked Questions

Why does Microsoft Forms show a Session ID when I try to print?

A Session ID appears when the Microsoft Forms server encounters an internal error or rendering conflict while attempting to generate the print view. This unique code helps Microsoft engineers identify and trace the specific system failure in their backend logs.

How can I safely save my form summary as a PDF if the default print button fails?

Instead of clicking the print icon within the Microsoft Forms interface, try using your web browser's native print shortcut (Ctrl+P on Windows or Cmd+P on Mac). From the print dialog box, change the printer destination to 'Save as PDF'.

Will clearing my browser cache delete my Microsoft Forms data?

No, clearing your browser cache and cookies only removes temporary site data and local login sessions stored on your device. Your actual form questions, settings, and collected responses are safely stored on Microsoft's cloud servers.

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