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How to Fix Microsoft Forms Responses Slow to Load or Update

Emma Brown Oct 10, 2026 869 views

Question details

Users encounter significant delays when trying to view or update new form submissions, often seeing a continuous 'Checking forms responses' message.

How to Fix Microsoft Forms Responses Slow to Load

Product: Microsoft Forms
Device & OS: not provided
Scenario: Attempting to check, view, or update incoming responses on a published Microsoft form.
Observed behavior: The responses page takes an unusually long time to load or update, or gets stuck on a loading message due to potential browser, network, or server issues.

Before you start

Verify your internet connection stability and check the Microsoft 365 Service Health dashboard to ensure there are no ongoing server outages affecting Microsoft Forms.

Solution 1Recommended

Clear Browser Cache and Disable Extensions

Corrupted browser cache or interfering extensions are common causes for pages failing to load dynamic data.

Browser extensions, particularly ad-blockers and privacy shields, can sometimes block the scripts Microsoft Forms uses to fetch live data. Clearing your cache and disabling these extensions temporarily can restore normal loading speeds.

Clear browser cache

Navigate to your browser's history or privacy settings and select the option to clear browsing data, ensuring that 'Cached images and files' is checked.

Disable extensions

Temporarily turn off all browser extensions to see if they are blocking Microsoft Forms scripts.

Update your browser

Check your browser settings for any pending updates, install them, and restart the browser to apply the changes.

Clear Browser Cache and Disable Extensions

Solution 2

Test Alternative Browsers and Networks

Isolating the issue to a specific browser or network helps determine if the problem is localized to your environment.

Solution 3

Submit Feedback to Microsoft

If local troubleshooting fails, the issue may be due to heavy server traffic or a bug that requires Microsoft's intervention.

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Frequently Asked Questions

Why is Microsoft Forms stuck on 'Checking forms responses'?

This usually happens due to high server traffic, a temporary Microsoft service incident, or conflicting browser extensions preventing the page scripts from fetching the latest data.

Are my form responses lost if the page doesn't load?

No, form responses are safely recorded on Microsoft's servers the moment a user submits them. The slow loading only affects the frontend display on your browser.

Will switching browsers fix the slow loading in Microsoft Forms?

Yes, if the issue is caused by a corrupted cache or a specific browser extension, opening Microsoft Forms in a different browser or an Incognito window can immediately resolve the loading delay.

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