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How to Fix Microsoft Planner Notifications That Keep Turning On
Question details
Users are experiencing an issue where Microsoft Planner email notification settings automatically revert to being enabled after they have been manually disabled and saved.
- Product
- Microsoft Planner
- Device & OS
- not provided
- Scenario
- Trying to permanently disable unwanted email alerts in Microsoft Planner.
- Observed behavior
- Notification settings are disabled and saved, but email alerts automatically become enabled again shortly after, continuing to send unwanted notifications.
Ensure you have a stable internet connection and are logged in with the correct Microsoft 365 account credentials before modifying Planner settings.
Clear Browser Data and Reconfigure Settings
Since Planner is often used via a web browser, cached data or corrupted cookies can prevent your settings from saving permanently.
Web browsers store temporary data to speed up loading times. However, corrupted cache data can interfere with Microsoft Planner's ability to save changes to your profile settings.
Open your web browser's settings menu, navigate to the privacy or history options, and clear your cache and cookies.
Log back into Microsoft Planner using your Microsoft 365 credentials.
Click the Settings (gear) icon in the top right corner, select 'Notifications', uncheck the email alert options, and click 'Save'.
Modify Plan Group Email Settings in Outlook
Planner notifications are tied to Microsoft 365 Groups. Adjusting the settings directly within Outlook on the web can resolve synchronization issues.
Contact Microsoft Support
If the settings continue to revert after basic troubleshooting, the issue might be a backend synchronization bug that requires Microsoft's intervention.
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Frequently Asked Questions
Why do Microsoft Planner emails keep coming even after I unsubscribe?
This usually happens due to browser caching issues, synchronization delays across Microsoft 365 Groups, or because you are a member of a group where the plan owner has forced notifications for all members.
Can I turn off Planner notifications for just one specific task?
Currently, Microsoft Planner does not support disabling notifications on a per-task basis. You can only manage notifications globally for your personal task assignments or for plan-wide activity.
Who controls the group email settings in Microsoft Planner?
The plan owner (or Microsoft 365 Group owner) controls whether emails are sent to the group's inbox when a task is assigned or completed. Regular members can only control their own personal assignment notifications.
