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How to Fix OneDrive Keeps Closing on Android Phone

Chanuka Geekiyanage Oct 10, 2026 869 views

Question details

The user needs to fix an issue where the OneDrive application crashes or closes unexpectedly right after being launched on an Android device.

How to Fix OneDrive Keeps Closing on Android

Product: Microsoft OneDrive
Device & OS: Android
Scenario: Attempting to open and use the OneDrive app to access or manage cloud files on a mobile device.
Observed behavior: The OneDrive app crashes or closes immediately upon opening without loading the files or allowing user interaction.

Before you start

Ensure your Android phone is connected to a stable internet network and verify that your device has sufficient internal storage space available before troubleshooting.

Solution 1Recommended

Clear OneDrive App Cache and Data

Clearing the app's cached files and data can resolve sudden crashes caused by corrupted temporary files or broken account syncing.

Over time, cached data can become corrupted, leading to app instability. Clearing the cache is a safe first step. If that fails, clearing the app data will reset the app to its default state without deleting your actual files stored in the cloud.

Open App Settings

Go to your Android phone's Settings and tap on 'Apps' or 'App Management'.

Locate OneDrive

Scroll through the list of installed applications and select 'OneDrive'.

Clear Cache

Tap on 'Storage' or 'Storage usage', then select 'Clear cache'.

Clear Data

If the app continues to crash, return to the same menu and select 'Clear data'. Note: Only do this if you are sure your recent files have synced to the cloud.

Re-signing in Required: After clearing the app data, you will need to open OneDrive and sign back in with your Microsoft account credentials.

Solution 2

Update the App and Android System

Outdated application versions or operating systems can cause compatibility issues that result in immediate app crashes.

Solution 3

Reinstall the OneDrive App

A damaged or incomplete installation can be fixed by completely uninstalling and downloading the app fresh from the store.

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Frequently Asked Questions

Will clearing OneDrive data delete my files permanently?

No, clearing the app data only removes the app's local configuration, cache, and account settings from your phone. All your files safely stored in the cloud remain unaffected, though you will need to re-download any files you previously set for offline access.

Why does OneDrive crash immediately after opening?

This commonly occurs due to corrupted temporary cached data, a significantly outdated app version, critically low device storage space, or sudden compatibility conflicts with your current Android system version.

What should I do if reinstalling OneDrive doesn't fix the crash?

If the issue persists even after a clean reinstall, ensure your phone has enough available internal storage (at least 1GB free). If storage is adequate, the crash might be a specific bug with your phone model; in this case, contact Microsoft Support with your phone model, Android version, and specific crash details.

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