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How to Fix OneNote for iPhone Stuck Importing from Apple Notes
Question details
The user is unable to share long notes from Apple Notes to Microsoft OneNote on their iPhone, as the app gets stuck in an infinite loading state.
- Product
- Microsoft OneNote for iOS
- Device & OS
- iPhone / iOS
- Scenario
- Using the iOS Share button to send a long note from Apple Notes directly to the OneNote app.
- Observed behavior
- Short notes import fine, but sharing longer notes causes an endless import process. Canceling the process makes the OneNote interface unresponsive, and the notes fail to sync to OneNote online or Windows.
Ensure your iPhone has a stable internet connection, and verify if any recent notes have successfully uploaded by logging into OneNote.com via a web browser.
Sign Out and Reset OneNote Credentials
Resetting your local app credentials can resolve authentication glitches that prevent the iOS Share extension from correctly syncing with OneNote servers.
Authentication tokens can sometimes expire or become corrupted on mobile devices. Signing completely out of the app and forcing it to close will refresh your connection to Microsoft's servers.
Launch the Microsoft OneNote app on your iPhone and tap the Settings gear icon.
Under the Account section, tap your account name. Tap it again on the next screen, then select 'Remove Account' and accept the confirmation prompt.
Swipe up from the bottom of your iPhone screen (or double-tap the Home button) and swipe up on the OneNote app to close it completely. Reopen the app and sign back in.
Verify Outlook Account in iOS Mail App
Ensuring your Microsoft account is properly integrated into iOS settings can help stabilize data sharing between native iOS apps and Microsoft apps.
Use Manual Copying or Divide Long Notes
Since the import bug specifically affects long notes shared via the iOS Share Sheet, bypassing the share feature is a reliable temporary workaround.
Switch to WPS Office for Seamless Document and Note Management
If you are tired of sync issues and unresponsive apps when managing your documents and notes, WPS Office is an excellent, lightweight alternative. It provides a stable, unified platform for all your productivity needs.
- 1. Download the App: Search for WPS Office in the Apple App Store and download it for free.
- 2. Create or Import Documents: Easily create new documents, take notes, or import existing files without worrying about restrictive file size bugs.
- 3. Sync Across Devices: Sign in with your account to instantly sync your work across your iPhone, PC, and tablets.
Frequently Asked Questions
Why does OneNote freeze when sharing from Apple Notes?
Large amounts of text, heavy images, or complex formatting in long notes can cause the iOS Share extension for OneNote to time out, resulting in an endless import loop and app unresponsiveness.
How can I force OneNote to sync on my iPhone?
Open the notebook in the OneNote app and pull down firmly on the screen to force a manual sync. If that fails, signing out and back into your Microsoft account will refresh the connection.
Will I lose my notes if I cancel the stuck import?
No, canceling the import will not delete the original note in the Apple Notes app. However, any text that failed to import to OneNote will not be saved in OneNote, requiring you to copy and paste it manually.
Will reinstalling OneNote on iOS delete my unsynced data?
Yes, deleting the app from your iPhone will erase any local notebooks or changes that have not yet successfully synced to Microsoft's cloud. Always verify your synced data on OneNote.com before reinstalling.
